FAQ

Teachers and Schools

Frequently Asked Questions

You can find out more information about AutoLogin here and find your school’s link within Preferences once you've logged in. If you are still having problems with this, then please call our Customer Services Team on 01572 725080.

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Teachers are entitled to access EducationCity at home for lesson planning and to monitor student progress.

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Hi there,

Great to hear that you still want to use EducationCity.com in Canada! Can you please email JamieS@educationcity.com and he will be able to help you set up an account. 

Many thanks

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2285

Either click the link on the login page and click the link Forgotten password details or click here.

Just fill out the relevant form and we will send the details directly to you.

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We have a team of in-house producers, artists and programmers who work together to create the content you see on the resource. Questions, answers and reinforcements are written by educationalists.

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Hi there

If the curfew notification is popping up it means that your nephew's school does not subscribe to homework. I suggest you speak to them to make sure they are aware of this.

 

Kind regards

Sayle

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We have received a number of queries with regards to the use of EducationCity on mobile devices, such as iPads and iPhones.

We’re pleased to say that schools can already access all of our fantastic teacher and student resources and tools on tablets and mobile devices via Puffin Academy (link to http://www.puffinbrowser.com/)*, an app that is free to download via the iTunes and Android stores.

We’re also working hard to be mobile-ready in our own right. All of EducationCity’s Teacher Features and planning tools are now accessible via mobile devices and, in September, we hope to have some sample activity content in HTML5 to share with you. We’ll then be looking to convert a high proportion of our most valued Flash-based content to HTML5 making EducationCity even more accessible via mobile devices by early 2015.

Note:

We do not have any connection with the service detailed above or any other streaming services.

It is important if you choose to use such technology to access EducationCity that you check that these work well with your own wireless network setup, particularly in school environments where you might have greater demand on your network than in a home environment.

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Hi there,

 

Thank you for your question and alerting us to this issue. I have passed your comment on to our technical team and will await their suggestion.

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LEA is an abbreviation of Local Education Authority, a term commonly used in the education sector.

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There are 3 choices when it comes to finding an Activity. 
 

Content Search

The Content Search feature (which you’ll find on the navigation bar at the top right of the homepage) will search by a keyword across all of our content.

 

Curriculum Map

The Curriculum Map makes selecting the right Activity easy, as it matches the objective you want to cover to the content that addresses it.

The Content Map includes all content types within EducationCity and allows you to search Activity titles, themes (such as pirates or summer) and topics (such as fractions or commas).

Topic Filter

The Topic Filter button can be found at the top right of the Activity Select page. It can be used to help you choose Activities which cover topics within a specific subject. You also have the option to Switch Year, identifying the same topic at a higher or lower level, which is a real time-saver when planning for differentiated learning.

 
 
 
 
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Simply go to the Students tab of the Manage Users area and click on the Add Student button. You will then be asked to complete all the necessary fields for that student and create a Student login for them.

If you have a new group of students to add (normally the youngest year group) you can easily add them in one go using the Upload Class button within the Students tab or Upload Classes button within the Classes tab.

 

 

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14,000 schools use and trust our award winning product. Here are a few key features and benefits…

 

  • Target your lesson objectives - supports the latest curricula with content that matches your lesson objectives with an easy to use Topic Finder/Curriculum Map linking directly to corresponding activities provides a direct link to an activity making it easy to target lesson objectives
  • Use for whole class teaching on your interactive whiteboard as a lesson starter activity or to introduce a new topic to the class
  • Use for independent learning with over 2,000 activities and tests for pupils to access
  • Test and assess pupils academic level with EducationCity.com’s tests and revision pathway for personalised learning and improvement
  • Track each pupil's progress and personalise your teaching using our Success Tracker - records every question and answer from each child and reports class and individual progress saving you valuable time
  • Teacher Zone, a handy area in each activity holding your Teacher Notes, Topic Tools, Activity Worksheets and Learn Screens
  • Unlimited access within your school, by all your teachers and children at any time and on any device e.g. whiteboards, laptops, computer suites etc… and access at home by all teachers.
  • Homework module available for pupil access, transporting learning beyond the classroom

 

For full teacher features and more about EducationCity.com, take a look at our section on 'What is EducationCity.com?'. 

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Yes, absolutely! We are an online resource so available through an internet connection in any country. 

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If you have not been able to load your student's/child's profile, you have a pop-up blocker running on your browser.

Follow the guide below for your system and browser type.

Personal Computers

(PCs)

Internet Explorer 6 and 7.




Internet Explorer 1



Internet Explorer 2



Internet Explorer 3



Internet Explorer 4

Mozilla Firefox




Firefox options



Firefox Options



Firefox popup



Firefox set


Apple Macs

Safari




Safari Mac 1



Safari Mac 2



Safari Mac 3



Safari Mac 4

Mozilla Firefox




Mac Firefox 1



Mac Firefox 2



Mac Firefox 3



Mac Firefox 4

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1002

EducationCity.com’s blog is safe. It is moderated to ensure our users’ online safety and privacy and information is protected in accordance with our Privacy Policy. All users must agree with the blog rules (see below) before posting, and any blogs not adhering to the rules will be edited by the moderating team.

Blog Rules

? Do not use your real name

? Do not share your personal information

? Treat other blog users with respect

? No swearing, bad behaviour or bullying

 

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Please check that your login details are correct.

To login to EducationCity.com please go here..

To login to post comments on the forums or blogs please go here.

Note:
At this time these use separate user names and passwords so please check you are entering your correct details in the right login page.
 

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If you are on a school work placement as a student teacher, you can still request a free trial on behalf of the school and we will email you the school login details for you to share with colleagues to use within the school and at home for lesson planning purposes. If the school already has access to EducationCity.com you will also be able to use the school login details as a member of teaching staff.

If you are a student teacher and not currently on a work placement you can also request access through your university by supplying your university and course tutors contact details. We will then be in touch with your tutor to discuss access for your university.

 

 

 

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Once you have been given you Gift Subscription code you can access it from here. You can also purchase a gift subscription and print a gift certificate.

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It’s easy to login to EducationCity.com. From the main menu select the login button or go here.

You can use select your region from here and use one of the following to access.

  • School Login ID
  • Home Account Login ID
  • Teacher or Homework Student ID

To to post to the forums or blogs just click the login button that is on the forum or blog page or go here..

Please note:

At this time the forum/blog login and the main EducationCity login are separate for teachers. If you have a homes account you can login normaly and be able to make posts on the forums.

If you are having problems please don't hesitate to contact us.

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We are a modular resource, so you have the option to subscribe to individual modules or to school packs. Pricing is per module rather than on a per pupil basis and is based on a whole school site licence.

For more information on prices, please click here.

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EducationCity.com is the most engaging learning resource used in schools, children love it. Teachers can use the resource really easily in their lessons, so teachers love it. We are recognised in the industry with awards and schools use two and a half million activities a week, proving how much they rely on the resouce. Click here to take a free 21 day trial to experience the resource in your classroom today.

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No we don't. We simply cut off the access at the end of the 21 day trial period. If you need longer or run out of time, then you can simply request a trial extension which we will happily grant you.

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To subscribe to EducationCity.com, simply click here and complete the online order form. Alternatively, you can email us or call 0844 225 3060 to discuss your purchasing requirements.

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The only physical component required to use EducationCity.com is Adobe Flash Player, therefore if you do not have it installed on your PC,you will need to download it.

Flash is free and very easy to download with step by step instructions, simply visit www.adobe.com/support/flashplayer/downloads.html.

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Please make sure that you are using the latest version of your web browser. For more information on this, click here.

Please also make sure that you have updated your Flash and Java.

Having done both of these, if you are still having problems, please let us know.

This site is constantly being developed so if you do spot a site bug, please do let us know by contacting us using this form, referencing ‘website bug’.

 

If you have any ideas of features you would like us to add, please let us know your thoughts here. 

 

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EducationCity.com will run on a 56k internet connection, however, for optimal results it is recommended that you use a broadband connection.

Your system must meet the following requirements:

• Flash Player v9 minimum, latest version recommended.

• Adobe Reader v9 for home users.

• For Windows based PCs: MSIE 6+, or Mozilla Firefox 2.0+

• For Macs: OSX:10.4 min,  Mozilla Firefox 3.0+, or Safari 3.0+

EducationCity.com is a multimedia resource. You need to have a sound card installed in your computer to experience 100% functionality.

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EducationCity is constantly being updated with new and upgraded Activities, Activity Sheets, Topic Tools, Learn Screens, ThinkIts and Student Tools. The amount of content we create over a year equates to at least one new piece a day!

Please see our 
New Content section within the Teacher Area to find out more.

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Parents and Families

Frequently Asked Questions

Either click the link on the login page and click the link Forgotten password details or click here.

Just fill out the relevant form and we will send the details directly to you.

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EducationCity.com is the fun way for children aged 3 to 12 to learn. Research has shown that children's exam results can improve through the use of EducationCity.com. To ensure children are learning the appropriate material we match each subject’s academic level to your child’s ability, but as they progress the levels increase with their ability.
 
For further information, take a look at the 'What is EducationCity.com?' in the parents section.

The free trial will expire within 10 days, so you can do nothing and simply ignore the emails from us.

Alternatively, you can drop us an email here. We will then stop your access to the website and stop you receiving any more emails from us

No, we don't. The trial is completely free.

At the end of the 10 days, we simply cut off the access.

If you run out of time and need longer, then you can simply request a trial extension, which we will happily grant you.

This error message means that the pupil may not have access to EducationCity.com out of hours (homework). Please contact your school for more information.

Many thanks

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We have received a number of queries with regards to the use of EducationCity on mobile devices, such as iPads and iPhones.

We’re pleased to say that schools can already access all of our fantastic teacher and student resources and tools on tablets and mobile devices via Puffin Academy (link to http://www.puffinbrowser.com/)*, an app that is free to download via the iTunes and Android stores.

We’re also working hard to be mobile-ready in our own right. All of EducationCity’s Teacher Features and planning tools are now accessible via mobile devices and, in September, we hope to have some sample activity content in HTML5 to share with you. We’ll then be looking to convert a high proportion of our most valued Flash-based content to HTML5 making EducationCity even more accessible via mobile devices by early 2015.

Note:

We do not have any connection with the service detailed above or any other streaming services.

It is important if you choose to use such technology to access EducationCity that you check that these work well with your own wireless network setup, particularly in school environments where you might have greater demand on your network than in a home environment.

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Hi there,

In answer to your question, EducationCity.com is priced at £29.95 per child. We have no discount available for more than one child at present.

 

I hope this helps,

EducationCity.com

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You get a Tell a Friend code from a family already subscribed to EducationCity.com, and it enables both them and you to receive 3 months' FREE access when you subscribe by way of a thank you.

Families with existing subscriptions will find the Tell a Friend code in the Parents area of the site. They simply need to click on the Tell a Friend ad on the right hand side. They can then either email it to you, or simply make a note of it, to give to you.

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Yes, EducationCity.com is flexible enough to offer this.

 

At the outset, you will be asked for your child's date of birth and all subject levels will be based on these academic levels.

 

However, these levels can be changed.

 

Log in as normal, and on the upper part of the home page, select the 'Parents' option. Then select the 'Subscription' tab, enter your password, and click on the 'Change Academic levels' option from the left menu.

 

Follow the on-screen guide to change your child's levels. It will take you through each child on the account and each subject they have access to. Make all changes to all the subjects required, then click 'Save'.

 

Return to the main page and click to log out. Then log back in to see the new level range.

 

If you're still having problems, please give us a call on 0844 225 3060.

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When you take out a trial, EducationCity.com asks if you are a home educator a) because there are some special offers available to you as a home educator and b) in order to meet your needs better.

As a home educator, we know that EducationCity.com can be vital to your homeschooling plan, and so your child’s education. We are very mindful of this, want to offer you as much support as possible, and consult with you on any changes that we plan to implement.
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If you've not set up an account with EducationCity.com already, you should include all the children in your family at the time you set up your FREE trial.

If you already have an account and would like to organise a FREE trial for an additional child, please contact our Customer Services. They will make sure your child is added to the account that already exists for your family. They are available to contact by email on sales@educationcity.com or by phone on 0844 225 3060.

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All the games within EducationCity.com are age-specific and are based on the curriculum your child is following at school.

When a child completes all the games within a subject area, you can either get him/her to repeat them and so improve on their original scores, or you can move them up an academic level where they can tackle new games.

As part of your subscription, you get 3 level changes FREE. (A level change can be changing the level for one subject or changing the level for all 6 subjects.) Subsequent level changes are charged at £1.99 each.

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EducationCity.com's phonics activities sit within the Letters and Sounds part of Literacy and is available for all children aged 3, 4 and 5.

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No, we don't have any family discounts ...

... but if you know of a family that already subscribes to EducationCity, ask them for their Tell a Friend code. That way, when you subscribe for your children, they and the children in the family that recommended you, will get 3 months' free access.

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There may be something we can do for you here.

 

Please contact our Customer Services by telephoning 0844 225 3060 or emailing support@educationcity.com, and we'll see what we can do.

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If you have a Tell a Friend code when you subscribe to EducationCity.com, both you and the friend that gave it to you benefit from 3 months' extra access when you subscribe.

As a subscriber, you will find your code in the Parents News & Community section and on your City Today e-newsletter.

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LEA or LA is an abbreviation of Local Education Authority or Local Authority, a term commonly used in the education sector.

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EducationCity.com is the fun way for children aged 3 to 12 to learn. Research has shown that children's exam results can improve through the use of EducationCity.com. To ensure children are learning the appropriate material we match each subject’s academic level to your child’s ability, but as they progress the levels increase with their ability.

A subscription to EducationCity.com will give your child access to a complete academic year’s worth of Maths, English, Science and Modern Foreign Language* games, matched to his or her ability in each subject. In addition, your family will have its very own mySuccess area to track progress.

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The answer is both.

Each year, just before schools go back, EducationCity.com sends out an email which allows parents to automatically move their children on to the next level.

Should you want to change level at any other time of the year, you can do this manually via the Change Academic Level area within Features. Each child gets 3 free level changes per year. (A level change represents any changes made to level at any one time, so altering Maths, Literacy and Science together is one change, as is a change to just Maths.) After the 3 free changes, you are asked to pay £1.99 per level change made.

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Yes, absolutely! We are an online resource so available through an internet connection in any country. 

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If you have not been able to load your student's/child's profile, you have a pop-up blocker running on your browser.

Follow the guide below for your system and browser type.

Personal Computers

(PCs)

Internet Explorer 6 and 7.




Internet Explorer 1



Internet Explorer 2



Internet Explorer 3



Internet Explorer 4

Mozilla Firefox




Firefox options



Firefox Options



Firefox popup



Firefox set


Apple Macs

Safari




Safari Mac 1



Safari Mac 2



Safari Mac 3



Safari Mac 4

Mozilla Firefox




Mac Firefox 1



Mac Firefox 2



Mac Firefox 3



Mac Firefox 4

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1002

EducationCity.com’s blog is safe. It is moderated to ensure our users’ online safety and privacy and information is protected in accordance with our Privacy Policy. All users must agree with the blog rules (see below) before posting, and any blogs not adhering to the rules will be edited by the moderating team.

Blog Rules

? Do not use your real name

? Do not share your personal information

? Treat other blog users with respect

? No swearing, bad behaviour or bullying

 

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EducationCity.com is both educational and fun.

We are tied directly to National Learning objectives.
 
We don't just add a cartoon character to a Maths problem and call ourselves educational.
 
We are used in over 15,500 schools!
 
We all enjoy games and entertainment, but with EducationCity.com you can combine that with building your child's future.

Take a free trial today, by clicking here.

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Please check that your login details are correct.

To login to EducationCity.com please go here..

To login to post comments on the forums or blogs please go here.

Note:
At this time these use separate user names and passwords so please check you are entering your correct details in the right login page.
 

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Once you have been given you Gift Subscription code you can access it from here. You can also purchase a gift subscription and print a gift certificate.

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It’s easy to login to EducationCity.com. From the main menu select the login button or go here.

You can use select your region from here and use one of the following to access.

  • School Login ID
  • Home Account Login ID
  • Teacher or Homework Student ID

To to post to the forums or blogs just click the login button that is on the forum or blog page or go here..

Please note:

At this time the forum/blog login and the main EducationCity login are separate for teachers. If you have a homes account you can login normaly and be able to make posts on the forums.

If you are having problems please don't hesitate to contact us.

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320

Please make sure that you are using the latest version of your web browser. For more information on this, click here.

Please also make sure that you have updated your Flash and Java.

Having done both of these, if you are still having problems, please let us know.

This site is constantly being developed so if you do spot a site bug, please do let us know by contacting us using this form, referencing ‘website bug’.

 

If you have any ideas of features you would like us to add, please let us know your thoughts here. 

 

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Prices are per child, based on a 12-month subscription period.

A 12-month subscription costs £29.95/child.

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No, we don't. The trial is completely free.

At the end of the 10 days, we simply cut off the access.

If you run out of time and need longer, then you can simply request a trial extension, which we will happily grant you.

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Yes, you can share the login details with your child so that they can access the resource as they wish.

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To subscribe to EducationCity.com, simply click here and complete the online order form.

Alternatively, you can email from the contact page or call 0844 225 3060 to subscribe over the phone.

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EducationCity.com will run on a 56k internet connection, however, for optimal results it is recommended that you use a broadband connection.

Your system must meet the following requirements:

• Flash Player v9 minimum, latest version recommended.

• Adobe Reader v9 for home users.

• For Windows based PCs: MSIE 6+, or Mozilla Firefox 2.0+

• For Macs: OSX:10.4 min,  Mozilla Firefox 3.0+, or Safari 3.0+

EducationCity.com is a multimedia resource. You need to have a sound card installed in your computer to experience 100% functionality.

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79

The only physical component required to use EducationCity.com is Adobe Flash Player, therefore if you do not have it installed on your PC, you will need to download it.

Flash is free and very easy to download with step by step instructions, simply visit www.adobe.com/support/flashplayer/downloads.html

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The greatest benefit of subscribing to EducationCity.com is that as an online resource, you can access it anywhere at any time. This could be at home, at a friend's or relative's house at the weekend, in the library after school, or even on holiday.

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Fan Club

Frequently Asked Questions

We have received a number of queries with regards to the use of EducationCity on mobile devices, such as iPads and iPhones.

We’re pleased to say that schools can already access all of our fantastic teacher and student resources and tools on tablets and mobile devices via Puffin Academy (link to http://www.puffinbrowser.com/)*, an app that is free to download via the iTunes and Android stores.

We’re also working hard to be mobile-ready in our own right. All of EducationCity’s Teacher Features and planning tools are now accessible via mobile devices and, in September, we hope to have some sample activity content in HTML5 to share with you. We’ll then be looking to convert a high proportion of our most valued Flash-based content to HTML5 making EducationCity even more accessible via mobile devices by early 2015.

Note:

We do not have any connection with the service detailed above or any other streaming services.

It is important if you choose to use such technology to access EducationCity that you check that these work well with your own wireless network setup, particularly in school environments where you might have greater demand on your network than in a home environment.

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Subscription is £29.95 per child and covers a period of 12 months.

We do not have any discounts for children who have siblings who already subscribe.

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You get a Tell a Friend code from a family already subscribed to EducationCity.com, and it enables both them and you to receive 3 months' FREE access when you subscribe by way of a thank you.

Families with existing subscriptions will find the Tell a Friend code in the Parents area of the site. They simply need to click on the Tell a Friend ad on the right hand side. They can then either email it to you, or simply make a note of it, to give to you.

Migrated NID: 
1598

When you take out a trial, EducationCity.com asks if you are a home educator a) because there are some special offers available to you as a home educator and b) in order to meet your needs better.

As a home educator, we know that EducationCity.com can be vital to your homeschooling plan, and so your child’s education. We are very mindful of this, want to offer you as much support as possible, and consult with you on any changes that we plan to implement.
Migrated NID: 
1515

 

To subscribe for an additional child, log in as normal, then on the upper part of the home page, select the ‘Parents’ option.
Now select the ‘Subscription’ tab, enter your password, and click on the ‘Add Child” option from the left hand menu.
Follow the on-screen instructions to complete the new subscription and make payment. You will access the games suitable for the child’s age automatically, but can always change the level of the games they play by clicking on the Change Academic Levels button within the Subscription tab within Parents.
Should you prefer to test out the games before committing to a subscription, please call our Customer Service team on 0844 225 3060 (8.30am-6.00pm, Mon-Fri).
Migrated NID: 
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To change the levels, log in as normal, then on the upper part of the home page, select the 'Parents' option.

Now select the 'Subscription' tab, enter your password to continue, and click on the 'Change Academic levels' option from the left menu.

Follow the on-screen guide to change your child's levels. The system will take you through each subject for each child, then move on to the next child. Make all changes to all subjects required, then click 'Save'.

Please note: Change as many subjects as needed before you click ‘Save’ as the level change is based on saving changes not the number of subjects changed.

You then need to return to the main page and click "Log out".

Now log back in to see the new level range.

If you are still unclear, give us a ring on 0844 225 3060.

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1513

EducationCity.com's phonics activities sit within the Letters and Sounds part of Literacy and is available for all children aged 3, 4 and 5.

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1421

Subscription costs £29.95/child for 12 months.

Migrated NID: 
1362

If you have not been able to load your student's/child's profile, you have a pop-up blocker running on your browser.

Follow the guide below for your system and browser type.

Personal Computers

(PCs)

Internet Explorer 6 and 7.




Internet Explorer 1



Internet Explorer 2



Internet Explorer 3



Internet Explorer 4

Mozilla Firefox




Firefox options



Firefox Options



Firefox popup



Firefox set


Apple Macs

Safari




Safari Mac 1



Safari Mac 2



Safari Mac 3



Safari Mac 4

Mozilla Firefox




Mac Firefox 1



Mac Firefox 2



Mac Firefox 3



Mac Firefox 4

Migrated NID: 
1002

This is because your browser is zoomed in. We can't override the options you have already set in your browser. However, this is very easy to adjust. Simply press Ctrl and + on your keyboard to zoom in, or Ctrl and - until the area on the homepage is visable. This will be at 100%. If you are still having issues with this, please contact us.

 

Migrated NID: 
962

EducationCity.com’s blog is safe. It is moderated to ensure our users’ online safety and privacy and information is protected in accordance with our Privacy Policy. All users must agree with the blog rules (see below) before posting, and any blogs not adhering to the rules will be edited by the moderating team.

Blog Rules

? Do not use your real name

? Do not share your personal information

? Treat other blog users with respect

? No swearing, bad behaviour or bullying

 

Migrated NID: 
927

There may be several reasons for this.

First of all, check you are using the latest version of your web browser, Flash and Java.

If you still cannot see the full site, please take a look at our browser issues page or contact us on 0844 225 3060.

Migrated NID: 
805

No, if you choose to End Session when you log out, your computer should log you straight in when you next come back to www.educationcity.com.

Migrated NID: 
647

EducationCity.com is educational, fun and links directly to National Learning objectives. And being a website, rather than software, you'll find it's always up-to-date, unlike downloads.

What's more, the games you access here are exactly the ones that are used in over 12,000 schools, so you know what you are learning with is current, relevant and approved by schools!

 

Migrated NID: 
84

No, we don't. The trial is completely free.

At the end of the 10 days, we simply cut off the access.

If you run out of time and need longer, then you can simply request a trial extension, which we will happily grant you.

Migrated NID: 
83

To subscribe to EducationCity.com, simply click here and complete the online order form.

Alternatively, you can email from the contact page or call 0844 225 3060 to subscribe over the phone.

Migrated NID: 
80

EducationCity.com will run on a 56k internet connection, however, for optimal results it is recommended that you use a broadband connection.

Your system must meet the following requirements:

• Flash Player v9 minimum, latest version recommended.

• Adobe Reader v9 for home users.

• For Windows based PCs: MSIE 6+, or Mozilla Firefox 2.0+

• For Macs: OSX:10.4 min,  Mozilla Firefox 3.0+, or Safari 3.0+

EducationCity.com is a multimedia resource. You need to have a sound card installed in your computer to experience 100% functionality.

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The greatest benefit of subscribing to EducationCity.com is that as an online resource, you can access it anywhere at any time. This could be at home, at a friend's or relative's house at the weekend, in the library after school, or even on holiday.

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Staffroom FAQ

Frequently Asked Questions

You will need to subscribe to Home Access for students to use the subscription from home. Students then log in via www.EducationCity.com using the same logins they use at school.

 

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Students shouldn’t be given the Teacher or Admin login details. Students should log in either using their own Student login or by picking their name from a list. If schools have opted to skip login altogether within their Preferences, students' scores will not be saved.


 

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You’ll need to set up Auto Login in your school. This is a shortcut that students simply double-click to access your subscription. You can place the Auto Login on computer desktops, a password-protected VLE, or similar. To access their own specific area, however, students should use their own individual Student logins.

 

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Yes, simply go to the Students tab within Manager Users and click on the student whose username and/or password you’d like to change. Once in, edit the appropriate field and click Save.

 

You can also ask the system to replace a username or password for you. Simply select the student, click the Actions button at the top right, then choose Replace Username or Replace Password, then OK.

 

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You can find out more information about AutoLogin here and find your school’s link within Preferences once you've logged in. If you are still having problems with this, then please call our Customer Services Team on 01572 725080.

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Teachers are entitled to access EducationCity at home for lesson planning and to monitor student progress.

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There are several ways to find an Activity relevant to what you are teaching.

One of the easiest ways is to enter a keyword in the Search Content feature. You can find out more about the Search Content feature by clicking here.

 

You can also use the Curriculum Map, allowing you to see the objectives that a particular Activity covers. You can find out more about our Curriculum Map here.

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Yes, you can re-label academic year/level references via Preferences. The new labels, however, will be applied for the whole school.

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Yes, absolutely. We would recommend the MyCity feature.  It's a great way to direct students to specific Activities that are relevant to their learning.
 

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If students are logged in with their Student login, then their scores will be saved automatically once they’ve completed an Activity or Test. 

 

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There are 3 choices when it comes to finding an Activity. 
 

Content Search

The Content Search feature (which you’ll find on the navigation bar at the top right of the homepage) will search by a keyword across all of our content.

 

Curriculum Map

The Curriculum Map makes selecting the right Activity easy, as it matches the objective you want to cover to the content that addresses it.

The Content Map includes all content types within EducationCity and allows you to search Activity titles, themes (such as pirates or summer) and topics (such as fractions or commas).

Topic Filter

The Topic Filter button can be found at the top right of the Activity Select page. It can be used to help you choose Activities which cover topics within a specific subject. You also have the option to Switch Year, identifying the same topic at a higher or lower level, which is a real time-saver when planning for differentiated learning.

 
 
 
 
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No, all content types within EducationCity are now included within our Curriculum Maps now, not just Activities and Topic Tools.

I'm afraid not. The Topic Tools have been designed as teacher tools for whiteboard use. Student Tools are currently in development.

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You can change the settings for each tool. Click on the button for settings. This can either be a button with the word Settings on it or a spanner icon.
  

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Within the tool towards the top left will be a button either with a question mark icon or the word Help. Clicking that will open a tutorial, giving an overview of the functionality of the tool.

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Within your school, yes. All teachers can access content that has been saved into the Topic Tools.
 

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Yes, most tools have the Save & Open feature. Click here to find out more.
  

 

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Select your subject and Key Stage/year. Select Topic Tools. Pre-loaded content will be relevant for the year/level you are in, and you can customise the content to your needs by using the Save & Open feature.

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PlayLive can be accessed for homework if you purchased Home Access licences. Just add it to your Homework MyCity as you would any other content.

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I'm afraid not, no. 

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Not at the moment.
  

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Yes, via Preferences.

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Class names can be edited within the Classes tab of the Manage Users area.

Manage Users can be accessed via the Admin Features drop down menu on the right-hand side of the navigation bar or by the Teacher Feature menu to the left of the homepage.

Once in the Classes tab, you can simply click on the class you’d like to change the name of, change the name in the Class Name field and click Save.

The quickest way to do this is via Manage Users > Classes. Here you can see all students by class, and if any do need moving to different classes then you're already in the correct place!

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Simply go to the Students tab of the Manage Users area and click on the Add Student button. You will then be asked to complete all the necessary fields for that student and create a Student login for them.

If you have a new group of students to add (normally the youngest year group) you can easily add them in one go using the Upload Class button within the Students tab or Upload Classes button within the Classes tab.

 

 

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What you see on EducationCity depends on the type of login you have. There are three levels:

  • Student logins allow students to see set Classwork and Homework MyCities, any MyRevisions they have as a result of Tests they have completed, plus all the content (subjects, levels and content types) that the school subscribes to.
  • Teacher logins allow teachers to add, view and edit their own classes, sets and groups and have access to Teacher Features.
  • Admin logins give administrators full access to the school subscription, including access to school-wide preferences.

Individual login for teachers removes the necessity to enter the Feature Password for each section of the Teacher Area.
 

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No, the default is for all students, teachers and administrators to have their own logins, but this can be altered within the Preferences area. Schools can choose to simplify login by asking students to pick their name form a list or can skip logging in entirely. Please note, however, that if a school opts for the Skip login option, then students’ scores will not be saved.

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You will need to go to the Classes tab of Manage Users, and click the Print Logins button.  You can then distribute the logins to your students.

 

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Yes, we have completely updated our content and Curriculum Map for the new National Curriculum 2014, but as Year 2 and Year 6 students will still be tested on the old National Curriculum, the Curriculum Maps for those years remain unchanged.

In 2015/16, all primary years will be required to teach to the new National Curriculum and EducationCity will map fully to the NC2014.

If your school has decided to teach the new NC2014 from September 2014 across all years, you can switch to the NC2014 early. Simply contact our team on 01572 725080 to organise.

No, all content types within EducationCity are now included within our Curriculum Maps now, not just Activities and Topic Tools.

Within SuccessTracker, simply select the dates that you want to cover within the ‘When?’ Area and you’ll be able to see all the Activities and Test results saved during that period. Please contact us on 01572 725080 for more details.

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To set homework, your school needs to add Home Access to its subscription.

Firstly, you will need to go to Manage Users > Students to allocate the Home Access licences for your school, then to Manage MyCity > Homework to set homework for your learners.

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The first easy checks to make are:

  • Ensure that they have Home Access allocated to them. This essentially activates their unique login details for home use.
  • Make sure they are trying to log in via the correct country. Under the box that asks for the username and password, there should be an option to choose your region (England, Scotland, Wales etc.). If this is not there, there will be a message that says "Not in the US? Click here".  This will take you to the correct log in page.

If this doesn't help, please ask the child’s parent/guardian to call us on 01572 725080 when they are in front of their computer. We can troubleshoot with them over the phone.

Please bear in mind that we cannot give students' login details over the phone.

 

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This could be that the student has not been set a specific Homework MyCity by their teacher.

They may however have access to other areas of the resource, depending on what the school settings are.

Our Home Access page has useful downloads which include information about these settings, and an overview guide to home access for parents too.

 

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Yes, you can create groups of students within a class or from two or more classes. Do this via the Groups tab within Manage Users. See our User Guide here.
  

 

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The Browse feature within ThinkIts allows teachers to view all ThinkIts that fit their curriculum selection. This not only makes all of the content visible, but it also makes it quicker to find an appropriate ThinkIt. The Browse button can be found at the top of the ThinkIts screen.

 

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The Feature Password can still be used to access teacher areas within EducationCity but we would encourage all schools to use secure, individual Teacher logins instead.

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We have a team of in-house producers, artists and programmers who work together to create the content you see on the resource. Questions, answers and reinforcements are written by educationalists.

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Please call us on 01572 725080 or contact us.

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We have received a number of queries with regards to the use of EducationCity on mobile devices, such as iPads and iPhones.

We’re pleased to say that schools can already access all of our fantastic teacher and student resources and tools on tablets and mobile devices via Puffin Academy (link to http://www.puffinbrowser.com/)*, an app that is free to download via the iTunes and Android stores.

We’re also working hard to be mobile-ready in our own right. All of EducationCity’s Teacher Features and planning tools are now accessible via mobile devices and, in September, we hope to have some sample activity content in HTML5 to share with you. We’ll then be looking to convert a high proportion of our most valued Flash-based content to HTML5 making EducationCity even more accessible via mobile devices by early 2015.

Note:

We do not have any connection with the service detailed above or any other streaming services.

It is important if you choose to use such technology to access EducationCity that you check that these work well with your own wireless network setup, particularly in school environments where you might have greater demand on your network than in a home environment.

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If you have not been able to load your student's/child's profile, you have a pop-up blocker running on your browser.

Follow the guide below for your system and browser type.

Personal Computers

(PCs)

Internet Explorer 6 and 7.




Internet Explorer 1



Internet Explorer 2



Internet Explorer 3



Internet Explorer 4

Mozilla Firefox




Firefox options



Firefox Options



Firefox popup



Firefox set


Apple Macs

Safari




Safari Mac 1



Safari Mac 2



Safari Mac 3



Safari Mac 4

Mozilla Firefox




Mac Firefox 1



Mac Firefox 2



Mac Firefox 3



Mac Firefox 4

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Please make sure that you are using the latest version of your web browser. For more information on this, click here.

Please also make sure that you have updated your Flash and Java.

Having done both of these, if you are still having problems, please let us know.

This site is constantly being developed so if you do spot a site bug, please do let us know by contacting us using this form, referencing ‘website bug’.

 

If you have any ideas of features you would like us to add, please let us know your thoughts here. 

 

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EducationCity is constantly being updated with new and upgraded Activities, Activity Sheets, Topic Tools, Learn Screens, ThinkIts and Student Tools. The amount of content we create over a year equates to at least one new piece a day!

Please see our 
New Content section within the Teacher Area to find out more.

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