FAQ

Teachers and Schools

Frequently Asked Questions

You can alter your Class Name by going to the Teacher Area on our homepage, then User Management, then Manage Pupil Details.

Simply choose the class you'd like to change the name of, then click Edit next to it. You can then type the class's new name in.

Hi there,

Great to hear that you still want to use EducationCity.com in Canada! Can you please email JamieS@educationcity.com and he will be able to help you set up an account. 

Many thanks

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Either click the link on the login page and click the link Forgotten password details or click here.

Just fill out the relevant form and we will send the details directly to you.

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You can change the start date of the PlayLive Leaderboard at any time.

Go to Teacher Area > Schoolwide Setting > Preferences > Set PlayLive Preferences for all.

Please feel free to call us on 0844 225 3060 if we can be of any further help!

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We have a team of in-house Producers, Artists and Programmers who work together to create the content you see on the resource. Questions, answers, and reinforcements are written by educationalists.

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Hi there

If the curfew notification is popping up it means that your nephew's school does not subscribe to homework. I suggest you speak to them to make sure they are aware of this.

 

Kind regards

Sayle

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We have received a number of queries with regards the use of EducationCity.com on mobile devices, such as the iPad and iPhone.

The activities within EducationCity.com are built using Flash technology which enables the rich animated and highly interactive nature of each activity.

We are currently exploring a number of options for EducationCity.com which will allow our resource to perform on all mobile devices AND desktop/laptop computers. Currently HTML5 (seen as a replacement for Flash) standards are not at a satisfactory position that would enable us to deliver the same experience for the hundreds of EducationCity.com activities available.

While we undertake this significant project there are a number of browsers available that stream Flash content on mobile devices. An example of such a browser is the Puffin browser 3 – available for iPad and Android devices and there are new services appearing all the time. Some of these may charge for Flash compatibility.

Note:

We do not have any connection with the service detailed above or any other streaming services.

It is important if you choose to use such technology to access EducationCity.com that you check that these work well with your own wireless network set up, particularly in school environments where you might have greater demand on your network than in a home environment.

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You can download a step by step guide and find out more information about AutoLogin here. If you are still having problems with this then please call our Customer Services team on 0844 225 3060.

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Hi there,

 

Thank you for your question and alerting us to this issue. I have passed your comment on to our technical team and will await their suggestion.

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LEA is an abbreviation of Local Education Authority, a term commonly used in the education sector.

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There are 3 choices when it comes to finding an activity. 
 

Search

The search feature (accessible from the home page) will search by a key word across our activities and topic tools.
 

Curriculum Map

The Curriculum Map makes selecting the right activity easy, as it matches the objective you want to cover to the activity that addresses it. As well as being readily available on-screen, the Curriculum Maps are print-friendly, so can be printed out if required.

On the left hand side of the activity select page you can see buttons for the curriculum strands, with an i icon next to each (when in Teacher View mode). Click on the i icon. The Curriculum Map will then be displayed for the area of interest, giving you the objectives with activities that cover these areas, as well as information on the activity content and a link to its Teacher Zone.

 

Topic Filter

You can also click on the Topic Filter button in the top left of the activity page and choose from the topics covered in the subject curriculum for that year/level.
 
 
 
 
 
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You can find downloadable PDFs on our class list page that can take you through the processes surrounding mananging class lists.

If you need to add, edit or delete one or two pupils in exsisting classes, use the PDF called Add, Edit and Delete Pupils.

If you have a new group of pupils to add (normally the youngest year group) you can easily add them in one go using the PDF Uploading Class Lists.

 

 

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14,000 schools use and trust our award winning product. Here are a few key features and benefits…

 

  • Target your lesson objectives - supports the latest curricula with content that matches your lesson objectives with an easy to use Topic Finder/Curriculum Map linking directly to corresponding activities provides a direct link to an activity making it easy to target lesson objectives
  • Use for whole class teaching on your interactive whiteboard as a lesson starter activity or to introduce a new topic to the class
  • Use for independent learning with over 2,000 activities and tests for pupils to access
  • Test and assess pupils academic level with EducationCity.com’s tests and revision pathway for personalised learning and improvement
  • Track each pupil's progress and personalise your teaching using our Success Tracker - records every question and answer from each child and reports class and individual progress saving you valuable time
  • Teacher Zone, a handy area in each activity holding your Teacher Notes, Topic Tools, Activity Worksheets and Learn Screens
  • Unlimited access within your school, by all your teachers and children at any time and on any device e.g. whiteboards, laptops, computer suites etc… and access at home by all teachers.
  • Homework module available for pupil access, transporting learning beyond the classroom

 

For full teacher features and more about EducationCity.com, take a look at our section on 'What is EducationCity.com?'. 

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Yes, absolutely! We are an online resource so available through an internet connection in any country. 

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If you have not been able to load your child's profile, you have a popup blocker running on your browser.

Follow the guide below for your system and browser type.

Personal Computers

 

(PCs)

Internet Explorer 6 and 7.




Internet Explorer 1



Internet Explorer 2



Internet Explorer 3



Internet Explorer 4

Mozilla Firefox




Firefox options



Firefox Options



Firefox popup



Firefox set


Apple Macs

Safari




Safari Mac 1



Safari Mac 2



Safari Mac 3



Safari Mac 4

Mozilla Firefox




Mac Firefox 1



Mac Firefox 2



Mac Firefox 3



Mac Firefox 4

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EducationCity.com’s blog is safe. It is moderated to ensure our users’ online safety and privacy and information is protected in accordance with our Privacy Policy. All users must agree with the blog rules (see below) before posting, and any blogs not adhering to the rules will be edited by the moderating team.

Blog Rules

? Do not use your real name

? Do not share your personal information

? Treat other blog users with respect

? No swearing, bad behaviour or bullying

 

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Please check that your login details are correct.

To login to EducationCity.com please go here..

To login to post comments on the forums or blogs please go here.

Note:
At this time these use separate user names and passwords so please check you are entering your correct details in the right login page.
 

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If you are on a school work placement as a student teacher, you can still request a free trial on behalf of the school and we will email you the school login details for you to share with colleagues to use within the school and at home for lesson planning purposes. If the school already has access to EducationCity.com you will also be able to use the school login details as a member of teaching staff.

If you are a student teacher and not currently on a work placement you can also request access through your university by supplying your university and course tutors contact details. We will then be in touch with your tutor to discuss access for your university.

 

 

 

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Once you have been given you Gift Subscription code you can access it from here. You can also purchase a gift subscription and print a gift certificate.

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It’s easy to login to EducationCity.com. From the main menu select the login button or go here.

You can use select your region from here and use one of the following to access.

  • School Login ID
  • Home Account Login ID
  • Teacher or Homework Student ID

To to post to the forums or blogs just click the login button that is on the forum or blog page or go here..

Please note:

At this time the forum/blog login and the main EducationCity login are separate for teachers. If you have a homes account you can login normaly and be able to make posts on the forums.

If you are having problems please don't hesitate to contact us.

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EducationCity.com is constantly being updated with new and upgraded activities, topic tools, learn screens and ThinkIts being added almost every week. The amount of content we create over a year equates to at least 1 a day!

Please see our News section to find out more.

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We are a modular resource, so you have the option to subscribe to individual modules or to school packs. Pricing is per module rather than on a per pupil basis and is based on a whole school site licence.

For more information on prices, please click here.

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EducationCity.com is the most engaging learning resource used in schools, children love it. Teachers can use the resource really easily in their lessons, so teachers love it. We are recognised in the industry with awards and schools use two and a half million activities a week, proving how much they rely on the resouce. Click here to take a free 21 day trial to experience the resource in your classroom today.

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No we don't. We simply cut off the access at the end of the 21 day trial period. If you need longer or run out of time, then you can simply request a trial extension which we will happily grant you.

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You should use the Autologin shortcut feature which makes it easy for you and your pupils to access EducationCity.com when in school, as there will then be no need to log in each time.  You can find out more about the Autologin here.

Your licence however allows staff to use the school subscription outside of school, and may need a copy of the details for their first time login, to allow them to create their own shortcut for future use.

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To subscribe to EducationCity.com, simply click here and complete the online order form. Alternatively, you can email us or call 0844 225 3060 to discuss your purchasing requirements.

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The only physical component required to use EducationCity.com is Adobe Flash Player, therefore if you do not have it installed on your PC,you will need to download it.

Flash is free and very easy to download with step by step instructions, simply visit www.adobe.com/support/flashplayer/downloads.html.

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Teachers are entitled to access EducationCity.com at home for lesson planning and to monitor pupil progress.

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Please make sure you are using the latest version of your web browser. For more information on this, click here.

Please make sure you have updated your flash and java.

If you are still having problems or have spotted a site bug, please contact us using the form and reference as website bug.

This site is constantly being developed so if you spot any problems please let us know. Alternatively if you have any ideas of features you would like us to add please tell us your thoughts.

 

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EducationCity.com will run on a 56k internet connection, however, for optimal results it is recommended that you use a broadband connection.

Your system must meet the following requirements:

• Flash Player v9 minimum, latest version recommended.

• Adobe Reader v9 for home users.

• For Windows based PCs: MSIE 6+, or Mozilla Firefox 2.0+

• For Macs: OSX:10.4 min,  Mozilla Firefox 3.0+, or Safari 3.0+

EducationCity.com is a multimedia resource. You need to have a sound card installed in your computer to experience 100% functionality.

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No you don’t have to log in every time. You should create a shortcut on your desktop called an AutoLogin to enable pupils and staff to have direct access to EducationCity.com without needing to log in each time.

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Parents and Families

Frequently Asked Questions

Either click the link on the login page and click the link Forgotten password details or click here.

Just fill out the relevant form and we will send the details directly to you.

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EducationCity.com is the fun way for children aged 3 to 12 to learn. Research has shown that children's exam results can improve through the use of EducationCity.com. To ensure children are learning the appropriate material we match each subject’s academic level to your child’s ability, but as they progress the levels increase with their ability.
 
For further information, take a look at the 'What is EducationCity.com?' in the parents section.

The free trial will expire within 10 days, so you can do nothing and simply ignore the emails from us.

Alternatively, you can drop us an email here. We will then stop your access to the website and stop you receiving any more emails from us

No, we don't. The trial is completely free.

At the end of the 10 days, we simply cut off the access.

If you run out of time and need longer, then you can simply request a trial extension, which we will happily grant you.

This error message means that the pupil may not have access to EducationCity.com out of hours (homework). Please contact your school for more information.

Many thanks

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We have received a number of queries with regards the use of EducationCity.com on mobile devices, such as the iPad and iPhone.

The activities within EducationCity.com are built using Flash technology which enables the rich animated and highly interactive nature of each activity.

We are currently exploring a number of options for EducationCity.com which will allow our resource to perform on all mobile devices AND desktop/laptop computers. Currently HTML5 (seen as a replacement for Flash) standards are not at a satisfactory position that would enable us to deliver the same experience for the hundreds of EducationCity.com activities available.

While we undertake this significant project there are a number of browsers available that stream Flash content on mobile devices. An example of such a browser is the Puffin browser 3 – available for iPad and Android devices and there are new services appearing all the time. Some of these may charge for Flash compatibility.

Note:

We do not have any connection with the service detailed above or any other streaming services.

It is important if you choose to use such technology to access EducationCity.com that you check that these work well with your own wireless network set up, particularly in school environments where you might have greater demand on your network than in a home environment.

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Hi there,

In answer to your question, EducationCity.com is priced at £29.95 per child. We have no discount available for more than one child at present.

 

I hope this helps,

EducationCity.com

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You get a Tell a Friend code from a family already subscribed to EducationCity.com, and it enables both them and you to receive 3 months' FREE access when you subscribe by way of a thank you.

Families with existing subscriptions will find the Tell a Friend code in the Parents area of the site. They simply need to click on the Tell a Friend ad on the right hand side. They can then either email it to you, or simply make a note of it, to give to you.

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Yes, EducationCity.com is flexible enough to offer this.

 

At the outset, you will be asked for your child's date of birth and all subject levels will be based on these academic levels.

 

However, these levels can be changed.

 

Log in as normal, and on the upper part of the home page, select the 'Parents' option. Then select the 'Subscription' tab, enter your password, and click on the 'Change Academic levels' option from the left menu.

 

Follow the on-screen guide to change your child's levels. It will take you through each child on the account and each subject they have access to. Make all changes to all the subjects required, then click 'Save'.

 

Return to the main page and click to log out. Then log back in to see the new level range.

 

If you're still having problems, please give us a call on 0844 225 3060.

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When you take out a trial, EducationCity.com asks if you are a home educator a) because there are some special offers available to you as a home educator and b) in order to meet your needs better.

As a home educator, we know that EducationCity.com can be vital to your homeschooling plan, and so your child’s education. We are very mindful of this, want to offer you as much support as possible, and consult with you on any changes that we plan to implement.
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If you've not set up an account with EducationCity.com already, you should include all the children in your family at the time you set up your FREE trial.

If you already have an account and would like to organise a FREE trial for an additional child, please contact our Customer Services. They will make sure your child is added to the account that already exists for your family. They are available to contact by email on sales@educationcity.com or by phone on 0844 225 3060.

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All the games within EducationCity.com are age-specific and are based on the curriculum your child is following at school.

When a child completes all the games within a subject area, you can either get him/her to repeat them and so improve on their original scores, or you can move them up an academic level where they can tackle new games.

As part of your subscription, you get 3 level changes FREE. (A level change can be changing the level for one subject or changing the level for all 6 subjects.) Subsequent level changes are charged at £1.99 each.

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EducationCity.com's phonics activities sit within the Letters and Sounds part of Literacy and is available for all children aged 3, 4 and 5.

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No, we don't have any family discounts ...

... but if you know of a family that already subscribes to EducationCity, ask them for their Tell a Friend code. That way, when you subscribe for your children, they and the children in the family that recommended you, will get 3 months' free access.

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There may be something we can do for you here.

 

Please contact our Customer Services by telephoning 0844 225 3060 or emailing support@educationcity.com, and we'll see what we can do.

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If you have a Tell a Friend code when you subscribe to EducationCity.com, both you and the friend that gave it to you benefit from 3 months' extra access when you subscribe.

As a subscriber, you will find your code in the Parents News & Community section and on your City Today e-newsletter.

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LEA or LA is an abbreviation of Local Education Authority or Local Authority, a term commonly used in the education sector.

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EducationCity.com is the fun way for children aged 3 to 12 to learn. Research has shown that children's exam results can improve through the use of EducationCity.com. To ensure children are learning the appropriate material we match each subject’s academic level to your child’s ability, but as they progress the levels increase with their ability.

A subscription to EducationCity.com will give your child access to a complete academic year’s worth of Maths, English, Science and Modern Foreign Language* games, matched to his or her ability in each subject. In addition, your family will have its very own mySuccess area to track progress.

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The answer is both.

Each year, just before schools go back, EducationCity.com sends out an email which allows parents to automatically move their children on to the next level.

Should you want to change level at any other time of the year, you can do this manually via the Change Academic Level area within Features. Each child gets 3 free level changes per year. (A level change represents any changes made to level at any one time, so altering Maths, Literacy and Science together is one change, as is a change to just Maths.) After the 3 free changes, you are asked to pay £1.99 per level change made.

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Yes, absolutely! We are an online resource so available through an internet connection in any country. 

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If you have not been able to load your child's profile, you have a popup blocker running on your browser.

Follow the guide below for your system and browser type.

Personal Computers

 

(PCs)

Internet Explorer 6 and 7.




Internet Explorer 1



Internet Explorer 2



Internet Explorer 3



Internet Explorer 4

Mozilla Firefox




Firefox options



Firefox Options



Firefox popup



Firefox set


Apple Macs

Safari




Safari Mac 1



Safari Mac 2



Safari Mac 3



Safari Mac 4

Mozilla Firefox




Mac Firefox 1



Mac Firefox 2



Mac Firefox 3



Mac Firefox 4

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EducationCity.com’s blog is safe. It is moderated to ensure our users’ online safety and privacy and information is protected in accordance with our Privacy Policy. All users must agree with the blog rules (see below) before posting, and any blogs not adhering to the rules will be edited by the moderating team.

Blog Rules

? Do not use your real name

? Do not share your personal information

? Treat other blog users with respect

? No swearing, bad behaviour or bullying

 

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EducationCity.com is both educational and fun.

We are tied directly to National Learning objectives.
 
We don't just add a cartoon character to a Maths problem and call ourselves educational.
 
We are used in over 15,500 schools!
 
We all enjoy games and entertainment, but with EducationCity.com you can combine that with building your child's future.

Take a free trial today, by clicking here.

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Please check that your login details are correct.

To login to EducationCity.com please go here..

To login to post comments on the forums or blogs please go here.

Note:
At this time these use separate user names and passwords so please check you are entering your correct details in the right login page.
 

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Once you have been given you Gift Subscription code you can access it from here. You can also purchase a gift subscription and print a gift certificate.

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It’s easy to login to EducationCity.com. From the main menu select the login button or go here.

You can use select your region from here and use one of the following to access.

  • School Login ID
  • Home Account Login ID
  • Teacher or Homework Student ID

To to post to the forums or blogs just click the login button that is on the forum or blog page or go here..

Please note:

At this time the forum/blog login and the main EducationCity login are separate for teachers. If you have a homes account you can login normaly and be able to make posts on the forums.

If you are having problems please don't hesitate to contact us.

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320

Please make sure you are using the latest version of your web browser. For more information on this, click here.

Please make sure you have updated your flash and java.

If you are still having problems or have spotted a site bug, please contact us using the form and reference as website bug.

This site is constantly being developed so if you spot any problems please let us know. Alternatively if you have any ideas of features you would like us to add please tell us your thoughts.

 

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EducationCity.com is constantly being updated with new and upgraded activities, topic tools, learn screens and ThinkIts being added almost every week. The amount of content we create over a year equates to at least 1 a day!

 Please see our News section to find out more.

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Prices are per child, based on a 12-month subscription period.

A 12-month subscription costs £29.95/child.

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No, we don't. The trial is completely free.

At the end of the 10 days, we simply cut off the access.

If you run out of time and need longer, then you can simply request a trial extension, which we will happily grant you.

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Yes, you can share the login details with your child so that they can access the resource as they wish.

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To subscribe to EducationCity.com, simply click here and complete the online order form.

Alternatively, you can email from the contact page or call 0844 225 3060 to subscribe over the phone.

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EducationCity.com will run on a 56k internet connection, however, for optimal results it is recommended that you use a broadband connection.

Your system must meet the following requirements:

• Flash Player v9 minimum, latest version recommended.

• Adobe Reader v9 for home users.

• For Windows based PCs: MSIE 6+, or Mozilla Firefox 2.0+

• For Macs: OSX:10.4 min,  Mozilla Firefox 3.0+, or Safari 3.0+

EducationCity.com is a multimedia resource. You need to have a sound card installed in your computer to experience 100% functionality.

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The only physical component required to use EducationCity.com is Adobe Flash Player, therefore if you do not have it installed on your PC, you will need to download it.

Flash is free and very easy to download with step by step instructions, simply visit www.adobe.com/support/flashplayer/downloads.html

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The greatest benefit of subscribing to EducationCity.com is that as an online resource, you can access it anywhere at any time. This could be at home, at a friend's or relative's house at the weekend, in the library after school, or even on holiday.

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Fan Club

Frequently Asked Questions

We have received a number of queries with regards the use of EducationCity.com on mobile devices, such as the iPad and iPhone.

The activities within EducationCity.com are built using Flash technology which enables the rich animated and highly interactive nature of each activity.

We are currently exploring a number of options for EducationCity.com which will allow our resource to perform on all mobile devices AND desktop/laptop computers. Currently HTML5 (seen as a replacement for Flash) standards are not at a satisfactory position that would enable us to deliver the same experience for the hundreds of EducationCity.com activities available.

While we undertake this significant project there are a number of browsers available that stream Flash content on mobile devices. An example of such a browser is the Puffin browser 3 – available for iPad and Android devices and there are new services appearing all the time. Some of these may charge for Flash compatibility.

Note:

We do not have any connection with the service detailed above or any other streaming services.

It is important if you choose to use such technology to access EducationCity.com that you check that these work well with your own wireless network set up, particularly in school environments where you might have greater demand on your network than in a home environment.

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Subscription is £29.95 per child and covers a period of 12 months.

We do not have any discounts for children who have siblings who already subscribe.

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You get a Tell a Friend code from a family already subscribed to EducationCity.com, and it enables both them and you to receive 3 months' FREE access when you subscribe by way of a thank you.

Families with existing subscriptions will find the Tell a Friend code in the Parents area of the site. They simply need to click on the Tell a Friend ad on the right hand side. They can then either email it to you, or simply make a note of it, to give to you.

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1598

When you take out a trial, EducationCity.com asks if you are a home educator a) because there are some special offers available to you as a home educator and b) in order to meet your needs better.

As a home educator, we know that EducationCity.com can be vital to your homeschooling plan, and so your child’s education. We are very mindful of this, want to offer you as much support as possible, and consult with you on any changes that we plan to implement.
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1515

 

To subscribe for an additional child, log in as normal, then on the upper part of the home page, select the ‘Parents’ option.
Now select the ‘Subscription’ tab, enter your password, and click on the ‘Add Child” option from the left hand menu.
Follow the on-screen instructions to complete the new subscription and make payment. You will access the games suitable for the child’s age automatically, but can always change the level of the games they play by clicking on the Change Academic Levels button within the Subscription tab within Parents.
Should you prefer to test out the games before committing to a subscription, please call our Customer Service team on 0844 225 3060 (8.30am-6.00pm, Mon-Fri).
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To change the levels, log in as normal, then on the upper part of the home page, select the 'Parents' option.

Now select the 'Subscription' tab, enter your password to continue, and click on the 'Change Academic levels' option from the left menu.

Follow the on-screen guide to change your child's levels. The system will take you through each subject for each child, then move on to the next child. Make all changes to all subjects required, then click 'Save'.

Please note: Change as many subjects as needed before you click ‘Save’ as the level change is based on saving changes not the number of subjects changed.

You then need to return to the main page and click "Log out".

Now log back in to see the new level range.

If you are still unclear, give us a ring on 0844 225 3060.

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EducationCity.com's phonics activities sit within the Letters and Sounds part of Literacy and is available for all children aged 3, 4 and 5.

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1421

Subscription costs £29.95/child for 12 months.

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1362

If you have not been able to load your child's profile, you have a popup blocker running on your browser.

Follow the guide below for your system and browser type.

Personal Computers

 

(PCs)

Internet Explorer 6 and 7.




Internet Explorer 1



Internet Explorer 2



Internet Explorer 3



Internet Explorer 4

Mozilla Firefox




Firefox options



Firefox Options



Firefox popup



Firefox set


Apple Macs

Safari




Safari Mac 1



Safari Mac 2



Safari Mac 3



Safari Mac 4

Mozilla Firefox




Mac Firefox 1



Mac Firefox 2



Mac Firefox 3



Mac Firefox 4

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1002

This is because your browser is zoomed in. We can't override the options you have already set in your browser. However, this is very easy to adjust. Simply press Ctrl and + on your keyboard to zoom in, or Ctrl and - until the area on the homepage is visable. This will be at 100%. If you are still having issues with this, please contact us.

 

Migrated NID: 
962

EducationCity.com’s blog is safe. It is moderated to ensure our users’ online safety and privacy and information is protected in accordance with our Privacy Policy. All users must agree with the blog rules (see below) before posting, and any blogs not adhering to the rules will be edited by the moderating team.

Blog Rules

? Do not use your real name

? Do not share your personal information

? Treat other blog users with respect

? No swearing, bad behaviour or bullying

 

Migrated NID: 
927

There may be several reasons for this.

First of all, check you are using the latest version of your web browser, Flash and Java.

If you still cannot see the full site, please take a look at our browser issues page or contact us on 0844 225 3060.

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No, if you choose to End Session when you log out, your computer should log you straight in when you next come back to www.educationcity.com.

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EducationCity.com is educational, fun and links directly to National Learning objectives. And being a website, rather than software, you'll find it's always up-to-date, unlike downloads.

What's more, the games you access here are exactly the ones that are used in over 12,000 schools, so you know what you are learning with is current, relevant and approved by schools!

 

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No, we don't. The trial is completely free.

At the end of the 10 days, we simply cut off the access.

If you run out of time and need longer, then you can simply request a trial extension, which we will happily grant you.

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To subscribe to EducationCity.com, simply click here and complete the online order form.

Alternatively, you can email from the contact page or call 0844 225 3060 to subscribe over the phone.

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EducationCity.com will run on a 56k internet connection, however, for optimal results it is recommended that you use a broadband connection.

Your system must meet the following requirements:

• Flash Player v9 minimum, latest version recommended.

• Adobe Reader v9 for home users.

• For Windows based PCs: MSIE 6+, or Mozilla Firefox 2.0+

• For Macs: OSX:10.4 min,  Mozilla Firefox 3.0+, or Safari 3.0+

EducationCity.com is a multimedia resource. You need to have a sound card installed in your computer to experience 100% functionality.

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The greatest benefit of subscribing to EducationCity.com is that as an online resource, you can access it anywhere at any time. This could be at home, at a friend's or relative's house at the weekend, in the library after school, or even on holiday.

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Staffroom FAQ

Frequently Asked Questions

You will need to subscribe to the Homework module for students to use the subscription from home. Students then login via www.EducationCity.com using their homework logins.
 

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Students shouldn’t be given the school’s login details, nor should they be displayed within the school building. Pupils login in either via the AutoLogin, or through individual login if you have that set up in your school.
 

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You’ll need to set up AutoLogin in your school; this is a shortcut that students simply double click to access your subscription. You can place the AutoLogin on computer desktops, a password-protected VLE, or similar.
 

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You can download a step by step guide and find out more information about AutoLogin here. If you are still having problems with this then please call our Customer Services team on 0844 225 3060.

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You should use the Autologin shortcut feature which makes it easy for you and your pupils to access EducationCity.com when in school, as there will then be no need to log in each time.  You can find out more about the Autologin here.

Your licence however allows staff to use the school subscription outside of school, and may need a copy of the details for their first time login, to allow them to create their own shortcut for future use.

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Teachers are entitled to access EducationCity.com at home for lesson planning and to monitor pupil progress.

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No you don’t have to log in every time. You should create a shortcut on your desktop called an AutoLogin to enable pupils and staff to have direct access to EducationCity.com without needing to log in each time.

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There are different ways to find an activity relevant to what you are teaching.

One of the easiest is to use a keyword in the search feature.  You can find out more about the search feature by clicking here.

You can also find out more about our Curriculum Map and Topic Filter on our Activities page.

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Teachers can do this via SuccessTracker as long as the pupil saved their score.

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Please make sure that you are logged in as a teacher or an admin - student logins do not have permission to access this content.

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Yes, you can remove academic year/level references via SEN/ASN Preferences in the Teacher Area.
 

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Yes, absolutely. We would recommend the myCity feature.  It's a great way to direct pupils to specific activities that are relevant to their learning.
 

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A teacher can select Demo Class > Demo Pupil to both look at an activity and model how to play to pupils. Entering an activity in this way will mean that your SuccessTracker data will not be affected.
 

However, you also have the whiteboard mode button on the same play screen, that will change some of the settings to help you set the pace if you use it in front of the class.  This mode doesn't save your score, as it is a group actvity.

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The default setting is for children to choose their class and name from within the school. This means that pupils don't need any usernames or passwords to use the site.

If you do not wish for this to happen, and you would like your pupils to have their own username and password you can set up Individual Login.

 

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The default setting is for students to save their scores once they’ve completed an activity or test. The pupil selects SuccessTracker > Save Score and chooses their class and name.

You can have pupils choose their class and name prior to doing an activity or test by changing the preferences in Schoolwide Settings.
 

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There are 3 choices when it comes to finding an activity. 
 

Search

The search feature (accessible from the home page) will search by a key word across our activities and topic tools.
 

Curriculum Map

The Curriculum Map makes selecting the right activity easy, as it matches the objective you want to cover to the activity that addresses it. As well as being readily available on-screen, the Curriculum Maps are print-friendly, so can be printed out if required.

On the left hand side of the activity select page you can see buttons for the curriculum strands, with an i icon next to each (when in Teacher View mode). Click on the i icon. The Curriculum Map will then be displayed for the area of interest, giving you the objectives with activities that cover these areas, as well as information on the activity content and a link to its Teacher Zone.

 

Topic Filter

You can also click on the Topic Filter button in the top left of the activity page and choose from the topics covered in the subject curriculum for that year/level.
 
 
 
 
 
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I'm afraid not. The Topic Tools have been designed as Teacher Tools, for whiteboard use. Student tools are currently in development.

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You can change the setting for each tool. Click on the button for settings - this can either have the word settings on it, or a spanner icon.
 

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Within the tool towards the top left will be a button either with a question mark icon or the word help. Clicking that will open a tutorial giving an overview of the functionality of the tool.

On the Topic Tool select page there are i icons next to each strand. Click onto that and a Curriculum Map will open. On the right side you will see a light bulb in a purple circle. That opens a guide giving suggestions for classroom use.

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Within your school, yes. All teachers can access content that has been saved into the Topic Tools.
 

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Yes, most tools have the Save & Open feature. Use the disc icon to save (you’ll need your feature password to access this) and the folder icon to open.
 

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Select your year/level and subject. Select Topic Tools. Pre-loaded content will be relevant for the year/level you are in, and you can customise the content to your needs by using the Save & Open feature.

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Within Maths tests in England, a level is automatically given at the end of a test.  In year 4 and above, for a sublevel to be given a child has completed all three full tests within an academic year.

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Yes, via Schoolwide Settings > Preferences. You will also need to set the preferences for this in each myCity and Homework you set.
 

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You will need to allow access to the whole subscription from home via Set Homework > Access Options.

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I'm afraid not, no. However you can reset the PlayLive Leaderboard via Teacher Area > Schoolwide Settings > Preferences.

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You can change the start date of the PlayLive Leaderboard at any time.

Go to Teacher Area > Schoolwide Setting > Preferences > Set PlayLive Preferences for all.

Please feel free to call us on 0844 225 3060 if we can be of any further help!

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Yes, if you have enabled this in Schoolwide Settings.
 

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You can alter your Class Name by going to the Teacher Area on our homepage, then User Management, then Manage Pupil Details.

Simply choose the class you'd like to change the name of, then click Edit next to it. You can then type the class's new name in.

The quickest way to do this is via Teacher Area > User Management > Annual Class Transfer. Here you can see all children by class, and if any do need moving to different classes then you're already  in the correct place!

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You can find downloadable PDFs on our class list page that can take you through the processes surrounding mananging class lists.

If you need to add, edit or delete one or two pupils in exsisting classes, use the PDF called Add, Edit and Delete Pupils.

If you have a new group of pupils to add (normally the youngest year group) you can easily add them in one go using the PDF Uploading Class Lists.

 

 

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No, the preferences here apply only to the myCity where they are changed. This allows you to personalise the myCity for individual children or groups.
 

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Individual login for teachers removes the necessity to enter the feature password for each section of the Teacher Area.
 

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No, the default is for individual login to be optional.
 

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You will need to set up Individual Login via the Teacher Area.  If you set the option to mandatory, don't forget that this means your teachers will all need a login too.
 

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Within SuccessTracker, there is a report called School Report.  This will give you an overview of saved scores.  Please contact us on 0844 225 3060 for more details.

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Your school needs to be subscribed to the Homework module.

Firstly, you will need to go to User Management > Allocate Homework Licences to allocate the Homework access for your school. Then you will need to go to Teacher Features > Set Homework to set homework for your learners.

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Logins cannot be changed so as to ensure uniqueness. Passwords can be changed by teachers via the Teacher Area.
 

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Via Teacher Area > Pupil Management > Allocate Homework Licences.
 

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The first easy checks to make are:

  • Ensure they have home access allocated to them, this essentially activates their unique login details for home use.
  • Make sure they are trying to log in via the correct country.  Under the box that asks for the username and password, there should be an option to choose your region (England, Scotland, Wales etc.). If this is not there, there will be a message that says "not in the US? Click here".  This will take you to the correct log in page.

If this doesn't help, please ask the child’s parent/guardian to call us on 0844 225 3060 when they are in front of their computer. We can troubleshoot with them over the phone.
 

Please bear in mind that we can not give pupils' login details over the phone.

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The pupil has not been set specific Homework by their teacher.

They may however have access to other areas of the resource, depending on what the school settings are.

Our homework page has useful downloads which include information about these settings, and an overview guide to home access for parents too.
 

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Yes, you can create sets for groups of students within a class or from two or more classes. Do this via Teacher Area > Pupil Management > Create Sets
 

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The first easy checks to make are:

  • Ensure they have home access allocated to them, this essentially activates their unique login details for home use.
  • Make sure they are trying to log in via the correct country. Under the box that asks for the username and password, there should be an option to choose your region (England, Scotland, Wales etc.). If this is not there, there will be a message that says "not in the US? Click here". This will take you to the correct log in page.

If this doesn't help, please ask the child’s parent/guardian to call us on 0844 225 3060 when they are in front of their computer. We can troubleshoot with them over the phone.

Please bear in mind that we can not give pupils' login details over the phone.


 

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There are a number of ways that you can integrate the Welsh language into EducationCity.com, click here for more information.

The browse feature within ThinkIts allows teachers to view all ThinkIts that fit their curriculum selection. This not only makes all of the content visible, but it also makes it quicker to find an appropriate ThinkIt. You can view the Browse button on the top of the ThinkIts.

Don't forget that we list the IDs of the topical ThinkIts within our topical resources pages.

 

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The feature password gives access to the teacher-only areas of the resource. You should contact your EducationCity.com administrator within your school or contact us on 0844 225 3060 for more information.

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We have a team of in-house Producers, Artists and Programmers who work together to create the content you see on the resource. Questions, answers, and reinforcements are written by educationalists.

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Please call us on 0844 225 3060 or contact us.

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We have received a number of queries with regards the use of EducationCity.com on mobile devices, such as the iPad and iPhone.

The activities within EducationCity.com are built using Flash technology which enables the rich animated and highly interactive nature of each activity.

We are currently exploring a number of options for EducationCity.com which will allow our resource to perform on all mobile devices AND desktop/laptop computers. Currently HTML5 (seen as a replacement for Flash) standards are not at a satisfactory position that would enable us to deliver the same experience for the hundreds of EducationCity.com activities available.

While we undertake this significant project there are a number of browsers available that stream Flash content on mobile devices. An example of such a browser is the Puffin browser 3 – available for iPad and Android devices and there are new services appearing all the time. Some of these may charge for Flash compatibility.

Note:

We do not have any connection with the service detailed above or any other streaming services.

It is important if you choose to use such technology to access EducationCity.com that you check that these work well with your own wireless network set up, particularly in school environments where you might have greater demand on your network than in a home environment.

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If you have not been able to load your child's profile, you have a popup blocker running on your browser.

Follow the guide below for your system and browser type.

Personal Computers

 

(PCs)

Internet Explorer 6 and 7.




Internet Explorer 1



Internet Explorer 2



Internet Explorer 3



Internet Explorer 4

Mozilla Firefox




Firefox options



Firefox Options



Firefox popup



Firefox set


Apple Macs

Safari




Safari Mac 1



Safari Mac 2



Safari Mac 3



Safari Mac 4

Mozilla Firefox




Mac Firefox 1



Mac Firefox 2



Mac Firefox 3



Mac Firefox 4

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It is still available, yes. You can find it in Teacher Area > Set Homework > Information.  Or, you'll find it as a useful download on our homework page.

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Please make sure you are using the latest version of your web browser. For more information on this, click here.

Please make sure you have updated your flash and java.

If you are still having problems or have spotted a site bug, please contact us using the form and reference as website bug.

This site is constantly being developed so if you spot any problems please let us know. Alternatively if you have any ideas of features you would like us to add please tell us your thoughts.

 

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EducationCity.com is constantly being updated with new and upgraded activities, topic tools, learn screens and ThinkIts being added almost every week. The amount of content we create over a year equates to at least 1 a day!

 Please see our News section to find out more.

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You can alter your Class Name by going to the Teacher Area on our homepage, then User Management, then Manage Pupil Details.

Simply choose the class you'd like to change the name of, then click Edit next to it. You can then type the class's new name in.