FAQ
Please use the tabs below to select a question.
You can change the start date of the PlayLive Leaderboard at any time.
Go to Teacher Area > Schoolwide Setting > Preferences > Set PlayLive Preferences for all.
Please feel free to call us on 0844 225 3060 if we can be of any further help!
We have a team of in-house Producers, Artists and Programmers who work together to create the content you see on the resource. Questions, answers, and reinforcements are written by educationalists.
Hi there
If the curfew notification is popping up it means that your nephew's school does not subscribe to homework. I suggest you speak to them to make sure they are aware of this.
Kind regards
Sayle
One of the requirements to use EducationCity.com is Flash. Unfortunately, Apple has chosen not to allow the use of Flash on both the iPad and iPhone so EducationCity.com will not work on either device.
EducationCity.com uses Flash as it is the most advanced and effective way to create web animations and there have been no real alternatives to this in the market.
The problem with Flash content on iPhones and iPads obviously frustrates many users of EducationCity.com as well as users of many other sites. While we can't predict how the issue will resolve in the long term, we're constantly reviewing our product, how it's presented, and the range of technology that can be used to access the site on various operating systems and products.
We really hope that Apple will change their mind and start to support Flash once again. In the meantime there are lots of systems that do support Flash. Both Windows 7 and Android 2.2, do support Flash, so the growing number of alternative tablet and phone devices are able to use EducationCity.com directly on them without the need of a special application.
Further technical information - Flash v HTML 5
While we try to adhere to Internet standards and guidelines, which does not yet include HTML5, our understanding is that it's still in development, and our expectation would be that until it's properly adopted as a standard by the wider industry, and has a significant user base, then EducationCity.com is likely to continue to use technologies such as Flash and the older HTML standards to present its content.
Support for HTML5 is very dependent on browser technology. We have found that most sites support some of the functionality, but that it varies from one browser to another, and that a site that supports one part of HTML5 does not work on other browsers.
We have also found that HTML5 does not yet offer the functionality or interactivity required to support most of the EducationCity.com games - which suggests that it may not be the whole answer.
Example of video formats supported by HTML 5
| Format | IE | Firefox | Opera | Chrome | Safari |
| Ogg | No | 3.5 + | 10.5 + | 5.0 + | No |
| MPEG 4 | 9.0 + | No | No | 5.0+ | 3.0+ |
| WebM | No | 4.0+ | 10.6+ | 6.0+ | No |
- Ogg = Ogg files with Theora video codec and Vorbis audio codec
- MPEG4 = MPEG 4 files with H.264 video codec and AAC audio codec
- WebM = WebM files with VP8 video codec and Vorbis audio codec
Example of audio elements supported by HTML 5
| Format | IE | Firefox | Opera | Chrome | Safari |
| Ogg Vorbis | No | Yes | Yes | Yes | No |
| MPEG 4 | Yes | No | No | Yes | Yes |
| WebM | No | Yes | Yes | Yes | Yes |
As you can see no one format is supported on any of the main browsers.
You can download a step by step guide in a PDF by right clicking on here and saving to your desktop. If you are still having problems with this then please call our Customer Services team on 0844 225 3060.
Hi there,
Thank you for your question and alerting us to this issue. I have passed your comment on to our technical team and will await their suggestion.
Not answered yet.
LEA is an abbreviation of Local Education Authority, a term commonly used in the education sector.
EducationCity.com has a handy feature called the Curriculum Map.
The Curriculum Map makes selecting the right activity easy, as it matches the objective you want to cover to the activity that addresses it. As well as being readily available on-screen, the Curriculum Maps are print-friendly, so can be printed out if required.
At the bottom of the activity select page you can see buttons for the curriculum strands, with an i icon next to each. Click on the i icon. The Curriculum Map will then be displayed for the area of interest, as below, giving you all the objective with activities that cover this area, as well as information on the activity content and a link to its Teacher Zone.
You can also click on the Topic Filter button in the top right of the activity page and choose from the topics covered in the subject curriculum for that year/level.
We have a handy user guide on the product in Teacher Area: Teacher Features: Curriculum Map.
To add pupils to your class, you need to follow the instructions below:
- from the Teacher Area on the product select the Pupil Management Tab
- click on Manage Pupil Details
- enter your Feature Password
- click the green Select button next to the class you want to add pupils to
- click the Add Pupil button
- enter pupil details and click Save
- repeat for more pupils
14,000 schools use and trust our award winning product. Here are a few key features and benefits…
- Target your lesson objectives - supports the latest curricula with content that matches your lesson objectives with an easy to use Topic Finder/Curriculum Map linking directly to corresponding activities provides a direct link to an activity making it easy to target lesson objectives
- Use for whole class teaching on your interactive whiteboard as a lesson starter activity or to introduce a new topic to the class
- Use for independent learning with over 2,000 activities and tests for pupils to access
- Test and assess pupils academic level with EducationCity.com’s tests and revision pathway for personalised learning and improvement
- Track each pupil's progress and personalise your teaching using our Success Tracker - records every question and answer from each child and reports class and individual progress saving you valuable time
- Teacher Zone, a handy area in each activity holding your Teacher Notes, Topic Tools, Activity Worksheets and Learn Screens
- Unlimited access within your school, by all your teachers and children at any time and on any device e.g. whiteboards, laptops, computer suites etc… and access at home by all teachers.
- Homework module available for pupil access, transporting learning beyond the classroom
For full teacher features and more about EducationCity.com, take a look at our section on 'What is EducationCity.com?'.
Yes, absolutely! We are an online resource so available through an internet connection in any country.
If you have not been able to load your child's profile, you have a popup blocker running on your browser.
Follow the guide below for your system and browser type.
Personal Computers
(PCs)
Internet Explorer 6 and 7.
Mozilla Firefox
Apple Macs
Safari
Mozilla Firefox
EducationCity.com’s blog is safe. It is moderated to ensure our users’ online safety and privacy and information is protected in accordance with our Privacy Policy. All users must agree with the blog rules (see below) before posting, and any blogs not adhering to the rules will be edited by the moderating team.
Blog Rules
✓ Do not use your real name
✓ Do not share your personal information
✓ Treat other blog users with respect
✓ No swearing, bad behaviour or bullying
Please check that your login details are correct.
To login to EducationCity.com please go here..
To login to post comments on the forums or blogs please go here.
Note:
At this time these use separate user names and passwords so please check you are entering your correct details in the right login page.
If you are on a school work placement as a student teacher, you can still request a free trial on behalf of the school and we will email you the school login details for you to share with colleagues to use within the school and at home for lesson planning purposes. If the school already has access to EducationCity.com you will also be able to use the school login details as a member of teaching staff.
If you are a student teacher and not currently on a work placement you can also request access through your university by supplying your university and course tutors contact details. We will then be in touch with your tutor to discuss access for your university.
Once you have been given you Gift Subscription code you can access it from here. You can also purchase a gift subscription and print a gift certificate.
Either click the link on the login page and click the link Forgotten password details or click here.
Just fill out the relevant form and we will send the details directly to you.
It’s easy to login to EducationCity.com. From the main menu select the login button or go here.
You can use select your region from here and use one of the following to access.
- School Login ID
- Home Account Login ID
- Teacher or Homework Student ID
To to post to the forums or blogs just click the login button that is on the forum or blog page or go here..
Please note:
At this time the forum/blog login and the main EducationCity login are separate for teachers. If you have a homes account you can login normaly and be able to make posts on the forums.
If you are having problems please don't hesitate to contact us.
EducationCity.com is updated on a weekly basis, adding new activities and features regularly. Please see our News section to find out more.
We are a modular resource, so you have the option to subscribe to individual modules or to school packs. Pricing is per module rather than on a per pupil basis and is based on a whole school site licence.
For more information on prices, please click here.
EducationCity.com is the most engaging learning resource used in schools, children love it. Teachers can use the resource really easily in their lessons, so teachers love it. We are recognised in the industry with awards and schools use two and a half million activities a week, proving how much they rely on the resouce. Click here to take a free 21 day trial to experience the resource in your classroom today.
No we don't. We simply cut off the access at the end of the 21 day trial period. If you need longer or run out of time, then you can simply request a trial extension which we will happily grant you.
No.
The login details are for the sole use of teachers only. Please use the AutoLogin feature to enable pupils to access EducationCity.com directly from the desktop. This removes the need for them to log in each time.
Please note, only teachers are allowed to access the resource out of school using the schools login details.
To subscribe to EducationCity.com, simply click here and complete the online order form. Alternatively, you can email us or call 0844 225 3060 to discuss your purchasing requirements.
The only physical component required to use EducationCity.com is Adobe Flash Player, therefore if you do not have it installed on your PC,you will need to download it.
Flash is free and very easy to download with step by step instructions, simply visit http://www.adobe.com/products/flashplayer.
Teachers are entitled to access EducationCity.com at home for lesson planning and to monitor pupil progress.
EducationCity.com will run on a 56k internet connection, however, for optimal results it is recommended that you use a broadband connection.
Your system must meet the following requirements:
• Flash Player v9 minimum, latest version recommended.
• Adobe Reader v9 for home users.
• For Windows based PCs: MSIE 6+, or Mozilla Firefox 2.0+
• For Macs: OSX:10.4 min, Mozilla Firefox 3.0+, or Safari 3.0+
EducationCity.com is a multimedia resource. You need to have a sound card installed in your computer to experience 100% functionality.
No you don’t have to log in every time. You can create a shortcut on your desktop called an AutoLogin to enable pupils to have direct access to EducationCity.com, removing the need to log in every time.
Please make sure you are using the latest version of your web browser. For more information on this, click here.
Please make sure you have updated your flash and java.
If you are still having problems or have spotted a site bug, please contact us using the form and reference as website bug.
This site is constantly being developed so if you spot any problems please let us know. Alternatively if you have any ideas of features you would like us to add please tell us your thoughts.
Parents and Families
Frequently asked questions for the Parents and Families knowledge base.
No, we don't. The trial is completely free.
At the end of the 10 days, we simply cut off the access.
If you run out of time and need longer, then you can simply request a trial extension, which we will happily grant you.
The free trial will expire within 10 days, so you can do nothing and simply ignore the emails from us.
Alternatively, you can drop us an email here. We will then stop your access to the website and stop you receiving any more emails from us.
EducationCity.com is the fun way for children aged 3 to 12 to learn. Research has shown that children's exam results can improve through the use of EducationCity.com. To ensure children are learning the appropriate material we match each subject’s academic level to your child’s ability, but as they progress the levels increase with their ability.
For further information, take a look at the ‘What is EducationCity.com?’ in the parents section.
EducationCity.com is both educational and fun.
We are tied directly to National Learning objectives.
We don't just add a cartoon character to a Maths problem and call ourselves educational.
We are used in over 12,000 schools!
We all enjoy games and entertainment, but with EducationCity.com you can combine that with building your child's future.
Take a free trial today, by clicking here.
EducationCity.com will run on a 56k internet connection, however, for optimal results it is recommended that you use a broadband connection.
Your system must meet the following requirements:
• Flash Player v9 minimum, latest version recommended.
• Adobe Reader v9 for home users.
• For Windows based PCs: MSIE 6+, or Mozilla Firefox 2.0+
• For Macs: OSX:10.4 min, Mozilla Firefox 3.0+, or Safari 3.0+
EducationCity.com is a multimedia resource. You need to have a sound card installed in your computer to experience 100% functionality.
EducationCity.com is updated on a weekly basis, adding new activities and features regularly.
If you have any other questions, please do not hesitate to contact us or call us on 0844 225 3060.
Prices are per child, based on a 12-month subscription period.
A 12-month subscription costs £29.95/child.
To subscribe to EducationCity.com, simply click here and complete the online order form.
Alternatively, you can email from the contact page or call 0844 225 3060 to subscribe over the phone.
It’s easy to login to EducationCity.com. From the main menu select the login button or go here.
You can use select your region from here and use one of the following to access.
- School Login ID
- Home Account Login ID
- Teacher or Homework Student ID
To to post to the forums or blogs just click the login button that is on the forum or blog page or go here..
Please note:
At this time the forum/blog login and the main EducationCity login are separate for teachers. If you have a homes account you can login normaly and be able to make posts on the forums.
If you are having problems please don't hesitate to contact us.
Either click the link on the login page and click the link Forgotten password details or click here.
Just fill out the relevant form and we will send the details directly to you.
If you've not set up an account with EducationCity.com already, you should include all the children in your family at the time you set up your FREE trial.
If you already have an account and would like to organise a FREE trial for an additional child, please contact our Customer Services. They will make sure your child is added to the account that already exists for your family. They are available to contact by email on sales@educationcity.com or by phone on 0844 225 3060.
No, we don't have any family discounts ...
... but if you know of a family that already subscribes to EducationCity, ask them for their Tell a Friend code. That way, when you subscribe for your children, they and the children in the family that recommended you, will get 3 months' free access.
All the games within EducationCity.com are age-specific and are based on the curriculum your chld is following at school.
When a child completes all the games within a subject area, you can either get him/her to repeat them and so improve on their original scores, or you can move them up an academic level where they can tackle new games.
As part of your subscription, you get 3 level changes FREE. (A level change can be changing the level for one subject or changing the level for all 6 subjects.) Subsequent level changes are charged at £1.99 each.
The answer is both.
Each year, just before schools go back, EducationCity.com sends out an email which allows parents to automatically move their children on to the next level.
Should you want to change level at any other time of the year, you can do this manually via the Change Academic Level area within Features. Each child gets 3 free level changes per year. (A level change represents any changes made to level at any one time, so altering Maths, Literacy and Science together is one change, as is a change to just Maths.) After the 3 free changes, you are asked to pay £1.99 per level change made.
When you take out a trial, EducationCity.com asks if you are a home educator a) because there are some special offers available to you as a home educator and b) in order to meet your needs better.
As a home educator, we know that EducationCity.com can be vital to your homeschooling plan, and so your child’s education. We are very mindful of this, want to offer you as much support as possible, and consult with you on any changes that we plan to implement.
EducationCity.com's phonics activities sit within the Letters and Sounds part of Literacy and is available for all children aged 3, 4 and 5.
There may be something we can do for you here.
Please contact our Customer Services by telephoning 0844 225 3060 or emailing support@educationcity.com, and we'll see what we can do.
If you have a Tell a Friend code when you subscribe to EducationCity.com, both you and the friend that gave it to you benefit from 3 months' extra access when you subscribe.
As a subscriber, you will find your code in the Parents News & Community section and on your City Today e-newsletter.
You get a Tell a Friend code from a family already subscribed to EducationCity.com, and it enables both them and you to receive 3 months' FREE access when you subscribe by way of a thank you.
Families with existing subscriptions will find the Tell a Friend code in the Parents area of the site. They simply need to click on the Tell a Friend ad on the right hand side. They can then either email it to you, or simply make a note of it, to give to you.
LEA or LA is an abbreviation of Local Education Authority or Local Authority, a term commonly used in the education sector.
EducationCity.com’s blog is safe. It is moderated to ensure our users’ online safety and privacy and information is protected in accordance with our Privacy Policy. All users must agree with the blog rules (see below) before posting, and any blogs not adhering to the rules will be edited by the moderating team.
Blog Rules
✓ Do not use your real name
✓ Do not share your personal information
✓ Treat other blog users with respect
✓ No swearing, bad behaviour or bullying
Please check that your login details are correct.
To login to EducationCity.com please go here..
To login to post comments on the forums or blogs please go here.
Note:
At this time these use separate user names and passwords so please check you are entering your correct details in the right login page.
If you have not been able to load your child's profile, you have a popup blocker running on your browser.
Follow the guide below for your system and browser type.
Personal Computers
(PCs)
Internet Explorer 6 and 7.
Mozilla Firefox
Apple Macs
Safari
Mozilla Firefox
Once you have been given you Gift Subscription code you can access it from here. You can also purchase a gift subscription and print a gift certificate.
Yes, you can share the login details with your child so that they can access the resource as they wish.
The greatest benefit of subscribing to EducationCity.com is that as an online resource, you can access it anywhere at any time. This could be at home, at a friend's or relative's house at the weekend, in the library after school, or even on holiday.
The only physical component required to use EducationCity.com is Adobe Flash Player, therefore if you do not have it installed on your PC, you will need to download it.
Flash is free and very easy to download with step by step instructions, simply visit http://www.adobe.com/products/flashplayer.
Please make sure you are using the latest version of your web browser. For more information on this, click here.
Please make sure you have updated your flash and java.
If you are still having problems or have spotted a site bug, please contact us using the form and reference as website bug.
This site is constantly being developed so if you spot any problems please let us know. Alternatively if you have any ideas of features you would like us to add please tell us your thoughts.
This error message means that the pupil may not have access to EducationCity.com out of hours (homework). Please contact your school for more information.
Many thanks
One of the requirements to use EducationCity.com is Flash. Unfortunately, Apple has chosen not to allow the use of Flash on both the iPad and iPhone so EducationCity.com will not work on either device.
EducationCity.com uses Flash as it is the most advanced and effective way to create web animations and there have been no real alternatives to this in the market.
The problem with Flash content on iPhones and iPads obviously frustrates many users of EducationCity.com as well as users of many other sites. While we can't predict how the issue will resolve in the long term, we're constantly reviewing our product, how it's presented, and the range of technology that can be used to access the site on various operating systems and products.
We really hope that Apple will change their mind and start to support Flash once again. In the meantime there are lots of systems that do support Flash. Both Windows 7 and Android 2.2, do support Flash, so the growing number of alternative tablet and phone devices are able to use EducationCity.com directly on them without the need of a special application.
Further technical information - Flash v HTML 5
While we try to adhere to Internet standards and guidelines, which does not yet include HTML5, our understanding is that it's still in development, and our expectation would be that until it's properly adopted as a standard by the wider industry, and has a significant user base, then EducationCity.com is likely to continue to use technologies such as Flash and the older HTML standards to present its content.
Support for HTML5 is very dependent on browser technology. We have found that most sites support some of the functionality, but that it varies from one browser to another, and that a site that supports one part of HTML5 does not work on other browsers.
We have also found that HTML5 does not yet offer the functionality or interactivity required to support most of the EducationCity.com games - which suggests that it may not be the whole answer.
Example of video formats supported by HTML 5
| Format | IE | Firefox | Opera | Chrome | Safari |
| Ogg | No | 3.5 + | 10.5 + | 5.0 + | No |
| MPEG 4 | 9.0 + | No | No | 5.0+ | 3.0+ |
| WebM | No | 4.0+ | 10.6+ | 6.0+ | No |
- Ogg = Ogg files with Theora video codec and Vorbis audio codec
- MPEG4 = MPEG 4 files with H.264 video codec and AAC audio codec
- WebM = WebM files with VP8 video codec and Vorbis audio codec
Example of audio elements supported by HTML 5
| Format | IE | Firefox | Opera | Chrome | Safari |
| Ogg Vorbis | No | Yes | Yes | Yes | No |
| MPEG 4 | Yes | No | No | Yes | Yes |
| WebM | No | Yes | Yes | Yes | Yes |
As you can see no one format is supported on any of the main browsers.
Hi there,
In answer to your question, EducationCity.com is priced at £29.95 per child. We have no discount available for more than one child at present.
I hope this helps,
EducationCity.com
Yes, EducationCity.com is flexible enough to offer this.
At the outset, you will be asked for your child's date of birth and all subject levels will be based on these academic levels.
However, these levels can be changed.
Log in as normal, and on the upper part of the home page, select the 'Parents' option. Then select the 'Subscription' tab, enter your password, and click on the 'Change Academic levels' option from the left menu.
Follow the on-screen guide to change your child's levels. It will take you through each child on the account and each subject they have access to. Make all changes to all the subjects required, then click 'Save'.
Return to the main page and click to log out. Then log back in to see the new level range.
If you're still having problems, please give us a call on 0844 225 3060.
Yes, absolutely! We are an online resource so available through an internet connection in any country.
Fan Club
Frequently Asked Questions
EducationCity.com’s blog is safe. It is moderated to ensure our users’ online safety and privacy and information is protected in accordance with our Privacy Policy. All users must agree with the blog rules (see below) before posting, and any blogs not adhering to the rules will be edited by the moderating team.
Blog Rules
✓ Do not use your real name
✓ Do not share your personal information
✓ Treat other blog users with respect
✓ No swearing, bad behaviour or bullying
There may be several reasons for this.
First of all, check you are using the latest version of your web browser, Flash and Java.
If you still cannot see the full site, please take a look at our browser issues page or contact us on 0844 225 3060.
No, if you choose to End Session when you log out, your computer should log you straight in when you next come back to www.educationcity.com.
EducationCity.com is educational, fun and links directly to National Learning objectives. And being a website, rather than software, you'll find it's always up-to-date, unlike downloads.
What's more, the games you access here are exactly the ones that are used in over 12,000 schools, so you know what you are learning with is current, relevant and approved by schools!
No, we don't. The trial is completely free.
At the end of the 10 days, we simply cut off the access.
If you run out of time and need longer, then you can simply request a trial extension, which we will happily grant you.
To subscribe to EducationCity.com, simply click here and complete the online order form.
Alternatively, you can email from the contact page or call 0844 225 3060 to subscribe over the phone.
EducationCity.com will run on a 56k internet connection, however, for optimal results it is recommended that you use a broadband connection.
Your system must meet the following requirements:
• Flash Player v9 minimum, latest version recommended.
• Adobe Reader v9 for home users.
• For Windows based PCs: MSIE 6+, or Mozilla Firefox 2.0+
• For Macs: OSX:10.4 min, Mozilla Firefox 3.0+, or Safari 3.0+
EducationCity.com is a multimedia resource. You need to have a sound card installed in your computer to experience 100% functionality.
The greatest benefit of subscribing to EducationCity.com is that as an online resource, you can access it anywhere at any time. This could be at home, at a friend's or relative's house at the weekend, in the library after school, or even on holiday.
One of the requirements to use EducationCity.com is Flash. Unfortunately, Apple has chosen not to allow the use of Flash on both the iPad and iPhone so EducationCity.com will not work on either device.
EducationCity.com uses Flash as it is the most advanced and effective way to create web animations and there have been no real alternatives to this in the market.
The problem with Flash content on iPhones and iPads obviously frustrates many users of EducationCity.com as well as users of many other sites. While we can't predict how the issue will resolve in the long term, we're constantly reviewing our product, how it's presented, and the range of technology that can be used to access the site on various operating systems and products.
We really hope that Apple will change their mind and start to support Flash once again. In the meantime there are lots of systems that do support Flash. Both Windows 7 and Android 2.2, do support Flash, so the growing number of alternative tablet and phone devices are able to use EducationCity.com directly on them without the need of a special application.
Further technical information - Flash v HTML 5
While we try to adhere to Internet standards and guidelines, which does not yet include HTML5, our understanding is that it's still in development, and our expectation would be that until it's properly adopted as a standard by the wider industry, and has a significant user base, then EducationCity.com is likely to continue to use technologies such as Flash and the older HTML standards to present its content.
Support for HTML5 is very dependent on browser technology. We have found that most sites support some of the functionality, but that it varies from one browser to another, and that a site that supports one part of HTML5 does not work on other browsers.
We have also found that HTML5 does not yet offer the functionality or interactivity required to support most of the EducationCity.com games - which suggests that it may not be the whole answer.
Example of video formats supported by HTML 5
| Format | IE | Firefox | Opera | Chrome | Safari |
| Ogg | No | 3.5 + | 10.5 + | 5.0 + | No |
| MPEG 4 | 9.0 + | No | No | 5.0+ | 3.0+ |
| WebM | No | 4.0+ | 10.6+ | 6.0+ | No |
- Ogg = Ogg files with Theora video codec and Vorbis audio codec
- MPEG4 = MPEG 4 files with H.264 video codec and AAC audio codec
- WebM = WebM files with VP8 video codec and Vorbis audio codec
Example of audio elements supported by HTML 5
| Format | IE | Firefox | Opera | Chrome | Safari |
| Ogg Vorbis | No | Yes | Yes | Yes | No |
| MPEG 4 | Yes | No | No | Yes | Yes |
| WebM | No | Yes | Yes | Yes | Yes |
As you can see no one format is supported on any of the main browsers.
Subscription is £29.95 per child and covers a period of 12 months.
We do not have any discounts for children who have siblings who already subscribe.
You get a Tell a Friend code from a family already subscribed to EducationCity.com, and it enables both them and you to receive 3 months' FREE access when you subscribe by way of a thank you.
Families with existing subscriptions will find the Tell a Friend code in the Parents area of the site. They simply need to click on the Tell a Friend ad on the right hand side. They can then either email it to you, or simply make a note of it, to give to you.
When you take out a trial, EducationCity.com asks if you are a home educator a) because there are some special offers available to you as a home educator and b) in order to meet your needs better.
As a home educator, we know that EducationCity.com can be vital to your homeschooling plan, and so your child’s education. We are very mindful of this, want to offer you as much support as possible, and consult with you on any changes that we plan to implement.
To subscribe for an additional child, log in as normal, then on the upper part of the home page, select the ‘Parents’ option.
Now select the ‘Subscription’ tab, enter your password, and click on the ‘Add Child” option from the left hand menu.
Follow the on-screen instructions to complete the new subscription and make payment. You will access the games suitable for the child’s age automatically, but can always change the level of the games they play by clicking on the Change Academic Levels button within the Subscription tab within Parents.
Should you prefer to test out the games before committing to a subscription, please call our Customer Service team on 0844 225 3060 (8.30am-6.00pm, Mon-Fri).
To change the levels, log in as normal, then on the upper part of the home page, select the 'Parents' option.
Now select the 'Subscription' tab, enter your password to continue, and click on the 'Change Academic levels' option from the left menu.
Follow the on-screen guide to change your child's levels. The system will take you through each subject for each child, then move on to the next child. Make all changes to all subjects required, then click 'Save'.
Please note: Change as many subjects as needed before you click ‘Save’ as the level change is based on saving changes not the number of subjects changed.
You then need to return to the main page and click "Log out".
Now log back in to see the new level range.
If you are still unclear, give us a ring on 0844 225 3060.
EducationCity.com's phonics activities sit within the Letters and Sounds part of Literacy and is available for all children aged 3, 4 and 5.
Subscription costs £29.95/child for 12 months.
If you have not been able to load your child's profile, you have a popup blocker running on your browser.
Follow the guide below for your system and browser type.
Personal Computers
(PCs)
Internet Explorer 6 and 7.
Mozilla Firefox
Apple Macs
Safari
Mozilla Firefox
This is because your browser is zoomed in. We can't override the options you have already set in your browser. However, this is very easy to adjust. Simply press Ctrl and + on your keyboard to zoom in, or Ctrl and - until the area on the homepage is visable. This will be at 100%. If you are still having issues with this, please contact us.
Staffroom FAQ
Below are some of our frequently asked questions, click on a question to reveal the answer.
You will need to subscribe to the Homework module for students to use the subscription from home. Students then login via www.EducationCity.com using their homework logins.
Students shouldn’t be given the school’s login details, nor should they be displayed within the school building. Pupils login in either via the AutoLogin, or through individual login if you have that set up in your school.
You’ll need to set up AutoLogin in your school; this is a shortcut that students simply double click to access your subscription. You can place the AutoLogin on computer desktops, a password-protected VLE, or similar.
You can download a step by step guide in a PDF by right clicking on here and saving to your desktop. If you are still having problems with this then please call our Customer Services team on 0844 225 3060.
No.
The login details are for the sole use of teachers only. Please use the AutoLogin feature to enable pupils to access EducationCity.com directly from the desktop. This removes the need for them to log in each time.
Please note, only teachers are allowed to access the resource out of school using the schools login details.
Teachers are entitled to access EducationCity.com at home for lesson planning and to monitor pupil progress.
No you don’t have to log in every time. You can create a shortcut on your desktop called an AutoLogin to enable pupils to have direct access to EducationCity.com, removing the need to log in every time.
Yes, you can remove academic year/level references via SEN/ASN Preferences in the Teacher Area.
Yes, absolutely. We would recommend the myCity feature.
A teacher can select Demo Class > Demo Pupil to both look at an activity and model how to play to pupils. Entering an activity in this way will mean that your SuccessTracker data will not be affected.
The default setting is for children to choose their class and name from within the school. If you do not wish for this to happen you can set up Individual Login.
The default setting is for children to choose their class and name from within the school. If you do not wish for this to happen you can set up Individual Login.
The default setting is for students to save their scores once they’ve completed an activity or test. The pupil selects SuccessTracker > Save Score and chooses their class and name.
You can have pupils choose their class and name prior to doing an activity or test by changing the preferences in Schoolwide Settings.
EducationCity.com has a handy feature called the Curriculum Map.
The Curriculum Map makes selecting the right activity easy, as it matches the objective you want to cover to the activity that addresses it. As well as being readily available on-screen, the Curriculum Maps are print-friendly, so can be printed out if required.
At the bottom of the activity select page you can see buttons for the curriculum strands, with an i icon next to each. Click on the i icon. The Curriculum Map will then be displayed for the area of interest, as below, giving you all the objective with activities that cover this area, as well as information on the activity content and a link to its Teacher Zone.
You can also click on the Topic Filter button in the top right of the activity page and choose from the topics covered in the subject curriculum for that year/level.
We have a handy user guide on the product in Teacher Area: Teacher Features: Curriculum Map.
Can I change the settings or do I have to go into the same Topic Tool but in a different year/level?
You can change the setting for each tool. Click on the button for settings - this can either have the word settings on it, or a spanner icon.
Within the tool towards the top left will be a button either with a question mark icon or the word help. Clicking that will open a tutorial giving an overview of the functionality of the tool.
Next to the button for each tool is an i icon. Click onto that and a Curriculum Map will open. On the right side you will see a light bulb in a purple circle. That opens a guide giving suggestions for classroom use.
Within your school, yes. All teachers can access content that has been saved into the Topic Tools.
Yes, most tools have the Save & Open feature. Use the disc icon to save (you’ll need your feature password to access this) and the folder icon to open.
Select your year/level and subject. Select Topic Tools. Pre-loaded content will be relevant for the year/level you are in, and you can customise the content to your needs by using the Save & Open feature.
Yes, via Schoolwide Settings > Preferences. You will also need to set the preferences for this in each myCity and Homework you set.
I'm afraid not, no. However you can reset the PlayLive Leaderboard via Teacher Area > Schoolwide Settings > Preferences.
You can change the start date of the PlayLive Leaderboard at any time.
Go to Teacher Area > Schoolwide Setting > Preferences > Set PlayLive Preferences for all.
Please feel free to call us on 0844 225 3060 if we can be of any further help!
Yes, if you have enabled this in Schoolwide Settings.
Via Schoolwide Setting > Preferences.
To add pupils to your class, you need to follow the instructions below:
- from the Teacher Area on the product select the Pupil Management Tab
- click on Manage Pupil Details
- enter your Feature Password
- click the green Select button next to the class you want to add pupils to
- click the Add Pupil button
- enter pupil details and click Save
- repeat for more pupils
No, the preferences here apply only to the myCity where they are changed. This allows you to personalise the myCity for individual children or groups.
Individual login for teachers removes the necessity to enter the feature password for each section of the Teacher Area. It’s also necessary for users of EdCityElite.
No, the default is for individual login to be optional. It is necessary for users of EdCityElite.
You will need to set up Individual Login via the Teacher Area.
Logins cannot be changed so as to ensure uniqueness. Passwords can be changed by teachers via the Teacher Area.
Via Teacher Area > Pupil Management > Allocate Homework Licences.
Please ask the child’s parent/guardian to call us on 0844 225 3060 when they are in front of their computer. We can troubleshoot with them over the phone.
This means that the school has not allowed access to the entire resource from home, and the pupil has not been set Homework by their teacher.
Yes, you can create sets for groups of students within a class or from two or more classes. Do this via Teacher Area > Pupil Management > Create Sets
We’ll need a little more information in order to help. Please can the child’s parent or guardian call us on 0844 225 3060.
We have a team of in-house Producers, Artists and Programmers who work together to create the content you see on the resource. Questions, answers, and reinforcements are written by educationalists.
Please call us on 0844 225 3060 or email support@educationcity.com
One of the requirements to use EducationCity.com is Flash. Unfortunately, Apple has chosen not to allow the use of Flash on both the iPad and iPhone so EducationCity.com will not work on either device.
EducationCity.com uses Flash as it is the most advanced and effective way to create web animations and there have been no real alternatives to this in the market.
The problem with Flash content on iPhones and iPads obviously frustrates many users of EducationCity.com as well as users of many other sites. While we can't predict how the issue will resolve in the long term, we're constantly reviewing our product, how it's presented, and the range of technology that can be used to access the site on various operating systems and products.
We really hope that Apple will change their mind and start to support Flash once again. In the meantime there are lots of systems that do support Flash. Both Windows 7 and Android 2.2, do support Flash, so the growing number of alternative tablet and phone devices are able to use EducationCity.com directly on them without the need of a special application.
Further technical information - Flash v HTML 5
While we try to adhere to Internet standards and guidelines, which does not yet include HTML5, our understanding is that it's still in development, and our expectation would be that until it's properly adopted as a standard by the wider industry, and has a significant user base, then EducationCity.com is likely to continue to use technologies such as Flash and the older HTML standards to present its content.
Support for HTML5 is very dependent on browser technology. We have found that most sites support some of the functionality, but that it varies from one browser to another, and that a site that supports one part of HTML5 does not work on other browsers.
We have also found that HTML5 does not yet offer the functionality or interactivity required to support most of the EducationCity.com games - which suggests that it may not be the whole answer.
Example of video formats supported by HTML 5
| Format | IE | Firefox | Opera | Chrome | Safari |
| Ogg | No | 3.5 + | 10.5 + | 5.0 + | No |
| MPEG 4 | 9.0 + | No | No | 5.0+ | 3.0+ |
| WebM | No | 4.0+ | 10.6+ | 6.0+ | No |
- Ogg = Ogg files with Theora video codec and Vorbis audio codec
- MPEG4 = MPEG 4 files with H.264 video codec and AAC audio codec
- WebM = WebM files with VP8 video codec and Vorbis audio codec
Example of audio elements supported by HTML 5
| Format | IE | Firefox | Opera | Chrome | Safari |
| Ogg Vorbis | No | Yes | Yes | Yes | No |
| MPEG 4 | Yes | No | No | Yes | Yes |
| WebM | No | Yes | Yes | Yes | Yes |
As you can see no one format is supported on any of the main browsers.
If you have not been able to load your child's profile, you have a popup blocker running on your browser.
Follow the guide below for your system and browser type.
Personal Computers
(PCs)
Internet Explorer 6 and 7.
Mozilla Firefox
Apple Macs
Safari
Mozilla Firefox
It is still available, yes. You can find it in Teacher Area > Set Homework > Information.
Please make sure you are using the latest version of your web browser. For more information on this, click here.
Please make sure you have updated your flash and java.
If you are still having problems or have spotted a site bug, please contact us using the form and reference as website bug.
This site is constantly being developed so if you spot any problems please let us know. Alternatively if you have any ideas of features you would like us to add please tell us your thoughts.
EducationCity.com is updated on a weekly basis, adding new activities and features regularly.
If you have any other questions, please do not hesitate to contact us or call us on 0844 225 3060.
