Knowledge Base - Parents and Families FAQs
Here are some frequently asked questions for the Parents and Families knowledge base. Please click a tab to see the answer.
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Please check that your login details are correct.
To login to Educationcity please go here..
To login to post comments on the forums or blogs please go here.
Note:
At this time these use separate user names and passwords so please check you are entering your correct details in the right login page.
An 'LEA' or 'LA' stands for Local Education Authority/Local Authority.
Once you have been given you Gift Subscription code you can access it from here. You can also Purchase a gift subscription and Print a gift certificate.
Either click the link on the login page and click the link Forgotten password details or click here.
Just fill out the relevant form and we will send the details directly to you.
Its easy to Login to Educationcity.com From the main menu please select the login button or go here..
You can use select your region from here and use one of the following to access.
- School Login ID
- Home Account Login ID
- Teacher or Homework Student ID
If you are having problems getting access please dont hesitate to contact us
EducationCity.com is updated on a weekly basis, adding new activities and features regularly.
If you have any other questions, please do not hesitate to contact us or call us on 0870 350 1860
Prices are per child based on a 12 month subscription period.
For more information on prices, please click here.
EducationCity.com is both educational and fun.
We are tied directly to National Learning objectives.
We don't just add a cartoon character to a Maths problem and call ourselves educational.
We are used in over 11,000 schools!
We all enjoy games and entertainment, but with EducationCity.com you can combine that with building your child's future.
Click here to take a free 10 day trial to experience the resource in your home today.
No we don't.
We simply cut off the access at the end of the 10 day trial period. If you need longer or run out of time, then you can simply request a trial extension which we will happily grant you.
Yes, you can share the login details with your child so that they can access the resource as they wish.
To subscribe to EducationCity.com simply click here and complete the online order form.
Alternatively, you can email us from the contact page or call 0870 350 1860 to subscribe over the phone.
The greatest benefit of subscribing to EducationCity.com is that as an online resource, you can access it anywhere at any time. Be it at Granny's house at the weekend, in the library after school, or even on holiday if you want to.
EducationCity.com will run on a 56k internet connection, however, for optimal results it is recommended that you use a broadband connection.
Your system must meet the following requirements:
• EducationCity.com will run on a 56k internet connection, however, for optimal results it is recommended you use a broadband connection.
• Flash Player v9 minimum, latest version recommended.
• Adobe Reader v9 for home users.
• For Windows based PCs: MSIE 6+, or Mozilla Firefox 2.0+
• For Macs: Mozilla Firefox 2.0+, or Safari 3.0+
• EducationCity.com is a multimedia resource. You need to have a sound card installed in your computer to experience 100% functionality.
The only physical component required to use EducationCity.com is Adobe Flash Player, therefore if you do not have it installed on your PC, you will need to download it.
Flash is free and very easy to download with step by step instructions, simply visit http://www.adobe.com/products/flashplayer.
- Please make sure you are using the latest version of your web browser, for more information on this click here.
- Please make sure you have updated your flash and java.
If you are still having problems or have spotted a site bug please contact us using the form and reference as website bug.
This site is in constant state of change if you spot anything please let us know or if you have any ideas of features you would like us to add to the front web site please tell us your thoughts.
