FAQ - Homework

Can you change the pupils’ login name and password?

Logins cannot be changed so as to ensure uniqueness. Passwords can be changed by teachers via the Teacher Area.
 

How do I find a pupil’s login details if they lose them?

Via Teacher Area > Pupil Management > Allocate Homework Licences.
 

A pupil says they get an error message when they try to log on from home, what do I do?

Please ask the child’s parent/guardian to call us on 0844 225 3060 when they are in front of their computer. We can troubleshoot with them over the phone.
 

A pupil says that when they log on from home it says they have no homework set, why is this?

This means that the school has not allowed access to the entire resource from home, and the pupil has not been set Homework by their teacher.
 

I regularly set homework for the same group of pupils in my class, is there an easier way of doing this rather than selecting each pupil separately?

Yes, you can create sets for groups of students within a class or from two or more classes. Do this via Teacher Area > Pupil Management > Create Sets
 

A pupil says they can't login from home. What's the problem?

We’ll need a little more information in order to help. Please can the child’s parent or guardian call us on 0844 225 3060.