FAQ - Teachers and Schools

Frequently Asked Questions

Please check that your login details are correct.

To log in to EducationCity, please go here.

 

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If you go to the Login page by clicking on the link at the top right of EducationCity's main page, you’ll find a link that says Forgotten your login details? Click on this, fill out the form and we’ll send you a reminder.

 

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EducationCity can be integrated into several learning platforms, including Google for Education, Microsoft Office 365 for Education, DB Primary, eSchools, Frog and RM Unify, to various extents. To understand what the integration process involves for your school, please either call us on +44 (0)1572 725080 or contact your learning platform provider.

If you’ve already done this, please follow the step-by-step instructions given here.

Please note: Your students will need to have been allocated a Home Access licence to be able to access EducationCity from home via a learning platform.

Please make sure that you are using the latest version of your web browser. For more information on this, click here.

Please also make sure that you have updated your Flash and Java.

Having done both of these, if you're still having problems, please let us know by contacting us here.

 

 

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If the curfew notification is popping up, it means that your child's school has not purchased Home Access licences (or at least not allocated one to your child). This means they just have access during school hours, which by default is 8.30am-4.30pm.

Home Access is available to all schools at an additional cost.

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We are currently upgrading our site to HTML5 to ensure that it is tablet-friendly, however, some of our content is still Flash-based.

To access this, you will need Adobe Flash Player, therefore if you don't have it installed on your PC, you will need to download it.

Flash is free and very easy to download with step-by-step instructions, simply visit www.adobe.com/support/flashplayer/downloads.html.

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If you're on a school work placement as a student teacher, please talk to your ICT Coordinator about requesting access to EducationCity, and ask them to contact us. If the school already has access to EducationCity, you will also be able to use the school login details as a member of teaching staff.

If you're a student teacher and not currently on a work placement, you can also request access through your university by supplying your university and course tutor's contact details. We'll then be in touch with your tutor to discuss access for your university.

 

 

 

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15,500 schools use and trust our award-winning product. A few of our key features and benefits are outlined here.

 

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There are 3 choices when it comes to finding an Activity:
 
Search Content
The Search Content feature (which you’ll find on the navigation bar at the top right of the home page) allow you to search by a keyword across all of our content.

Curriculum Map

The Curriculum Map makes selecting the right content easy, as it matches the objective you want to cover to the Activities, Learn Screens, Topic Tools etc. that address it.

Topic Filter

The Topic Filter button can be found at the top right of the Activity Select page. It can be used to help you choose Activities which cover topics within a specific subject. You also have the option to Switch Year, identifying the same topic at a higher or lower level, which is a real time-saver when planning for differentiated learning.

 
 
 
 

 

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No we don't. We simply cut off the access at the end of the 21-day trial period. If you need longer or run out of time, then you can simply request a trial extension which we will happily grant you.

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To subscribe to EducationCity, simply click here and complete the online order form. Alternatively, you can email us or call +44 (0)1572 725080 to discuss your requirements.

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We are a modular resource, so you have the option to subscribe to individual modules or to school packs. Pricing is per module rather than per student and is based on a whole school site licence.

For more information, contact our friendly team on +44 (0)1572 725080.

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To find out more about how EducationCity works on tablet devices, click here

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We’re sorry to hear that you’re having problems with downloading the Puffin Academy app. Please refer to our User Guide here for step-by-step instructions.

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If you’re struggling with the app itself, it may be because we currently have a mix of HTML5 and Flash content on our site: HTML5 content is not compatible with Puffin Academy but can be accessed on a standard web browser; Flash content isn't compatible with some tablets but can be accessed using Puffin Academy.

We realise that this isn’t an ideal but are working on converting all our content to HTML5 to give a more consistent experience. In the meantime, to help you identify which content is HTML5 or in PDF format, we have created the  icon.

We have been assured that Puffin Academy are working on getting their app to support HTML5 content as a priority; until this solution becomes available please bear with us and accept our apologies for the inconvenience caused.

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We know that Puffin Academy has added extra IP addresses to tackle this issue. Whitelisting the IPs given below, so that they are permitted by your school’s firewall, should therefore help:

- 54.67.115.236          (1 IP)  
- 216.218.223.32/27   (32 IPs)
- 216.218.220.0/27     (32 IPs)
- 216.218.202.0/23     (512 IPs)
- 184.105.82.0/23       (512 IPs)

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Teachers are entitled to access EducationCity at home for lesson planning and to monitor student progress. Students can use EducationCity at home if they've been allocated Home Access licences. 

 

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Yes, absolutely! We are an online resource so available through an internet connection in any country. 

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EducationCity is one of the most engaging learning resources used in schools, children love it. Teachers can use the resource really easily in their lessons, so they love it too. We are recognised in the industry with awards and schools use over 550,000 activities a week, proving how much they rely on the resource. Click here to take a free 21-day trial to experience EducationCity in your classroom today.

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EducationCity is constantly being updated with new and upgraded Activities, Activity Sheets, Topic Tools, Learn Screens, ThinkIts and Student Tools. The amount of content we create over a year equates to at least one new piece a day!
 

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We have a team of in-house producers, artists and programmers who work together to create the content you see on the resource. Questions, answers and reinforcements are written by educationalists.

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