Staffroom FAQ

Below are some of our frequently asked questions, click on a question to reveal the answer.

How do you allow children to access PlayLive as homework?

PlayLive

You will need to allow access to the whole subscription from home via Set Homework > Access Options.

<p> My Class has completed Year 6 Test A and B but not all children have sub levels.</p>

Tests/Assessments

A sub level is generated once a child has completed all three full tests within an academic year.

Can I delete PlayLive scores?

PlayLive

I'm afraid not, no. However you can reset the PlayLive Leaderboard via Teacher Area > Schoolwide Settings > Preferences.

How can we reset the PlayLive Leaderboard now we've updated classes?

You can change the start date of the PlayLive Leaderboard at any time.Learn more

Who creates EducationCity.com content?

We have a team of in-house Producers, Artists and Programmers who work together to create the content you see on the resource. Questions, answers, and reinforcements are writLearn more

Something on your site doesn’t seem to be working right, how can I get help?

Other

Please call us on 0844 225 3060 or email support@educationcity.com

Can you change the pupils’ login name and password?

Homework

Logins cannot be changed so as to ensure uniqueness. Passwords can be changed by teachers via the Teacher Area.

How do I find a pupil’s login details if they lose them?

Homework

Via Teacher Area > Pupil Management > Allocate Homework Licences.

A pupil says they get an error message when they try to log on from home, what do I do?

Homework

Please ask the child’s parent/guardian to call us on 0844 225 3060 when they are in front of their computer. We can troubleshoot with them over the phone.