Homework

Can you change the pupils’ login name and password?

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Logins cannot be changed so as to ensure uniqueness. Passwords can be changed by teachers via the Teacher Area.
 

How do I find a pupil’s login details if they lose them?

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Via Teacher Area > Pupil Management > Allocate Homework Licences.
 

A pupil says they get an error message when they try to log on from home, what do I do?

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Please ask the child’s parent/guardian to call us on 0844 225 3060 when they are in front of their computer. We can troubleshoot with them over the phone.
 

A pupil says that when they log on from home it says they have no homework set, why is this?

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This means that the school has not allowed access to the entire resource from home, and the pupil has not been set Homework by their teacher.
 

I regularly set homework for the same group of pupils in my class, is there an easier way of doing this rather than selecting each pupil separately?

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Yes, you can create sets for groups of students within a class or from two or more classes. Do this via Teacher Area > Pupil Management > Create Sets
 

A pupil says they can't login from home. What's the problem?

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We’ll need a little more information in order to help. Please can the child’s parent or guardian call us on 0844 225 3060.
 

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