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Support

Whatever your question, our friendly Customer Service Team is here to help.

If you can’t find the answer to your question within our FAQs, call us on +44 (0)1572 725080, or use one of the buttons below and we’ll contact you!



Frequently Asked Questions

Logging In

What are individual logins?

EducationCity provides different users (Admin, Teacher and Students) with different levels of access. Depending on what user you are, you will see different areas.

Students can:

  • complete Classwork and Homework MyCities set by a teacher.
  • use the Assessments (school users are unable to use these).
  • view their scores in MySuccess.
  • pick and play any content.

Please note: You can use the ‘Pick name from a list’ option in school if you want to remove usernames and passwords.

Teachers can:

To add teachers, just visit Manage Users and head to the Teachers tab and press Add Teacher.

Administrators have full access to a subscription. As well as the features available to Teachers (see above), Administrators can set school-wide preferences, such as:

  • the login methods students use.
  • print, timer and naming options for content.

How do students log in at school and home?

At school, the best way for students to log in to EducationCity is via a shortcut to the login page on each device’s desktop – students can then log in individually and doing this means scores will be saved and you can set students work.

If your school uses single sign-on (SSO), logging in is slightly different. EducationCity can be accessed through single sign-on via Wonde, Google for Education and Microsoft Office 365 for Education. For more information or to see about other learning platforms, please call us on 01572 725080. 

At home, students should visit www.educationcity.com and log in.

How do I print logins?

To hand out logins, all you need to do is select the tick boxes next to students in Manage Users and then select Actions and Print Logins.

Trial Information

What does a trial include?

A trial gives your school unlimited access to EducationCity for 21 days unless otherwise stated. You, your colleagues and students can access the resources free of charge during this time.

How do I cancel my free trial?

There’s no need to cancel your free trial. It will expire after the 21 days.

Subscription

What does a subscription include?

  • Engaging, curriculum-linked primary teaching resources. These include ActivitiesLearn ScreensPlayLive and more.
  • Time-saving planning and marking features. These include MyCitySuccessTracker and the Curriculum Map.
  • Access via all digital devices. As long as you’re connected to the Internet, you can use EducationCity on desktop computers, laptops, interactive whiteboards and tablets!
  • 24/7 access for users. Teachers can plan and review lessons whenever they choose to and students can learn anytime, anywhere.
  • Free training and support. Our Customer Service Team provides free training and support all year round!

For more information on our resources, visit our Explore page.

How much is it to subscribe?

EducationCity is a subscription-based resource and pricing is determined by the number of students. Please contact us for more information.

Using EducationCity

Can EducationCity be used on tablet devices?

Yes. You can navigate through EducationCity, access PlayLive and view Activity Sheets, Lesson Ideas and Teacher Notes on tablets.

For Learn Screens, Activities and Assessments, we’ve added a tablet icon, to help you see which content can be used on tablets in an up-to-date web browser.

We have curriculum-ready tablet-friendly learning resources for most objectives in every year (where it can be done in an online format), but we are constantly adding to this to keep up with demand.

Special Educational Needs

Can EducationCity be used for students with special educational needs?

Definitely. EducationCity enables teachers to differentiate lesson content according to students’ aptitudes and abilities.

Our Activities, Learn Screens, Topic Tools and Activity Sheets support all the main learning styles using colour, sound, text, audio commentary, animated graphics and interactivity, to appeal to the widest possible range of users.

In addition, often the operating system’s settings can be used to increase the mouse pointer size on screen or vary the volume of the audio files to help students with visual/auditory issues.

Is EducationCity inclusive?

Yes, and we consider that very important. As such, we:

  • cater for different learning styles.
  • build on children’s interests and cultural experiences.
  • use material that reflect social and cultural diversity and positive images of race, gender and disability.
  • deliver consistency in design and functionality.

Technical Issues and Support

What are the system requirements for EducationCity?

Here’s our recommendations for the settings you should have for EducationCity.

Hardware and Operating System Recommendations

Desktops:

  • Screen resolution of 1024 x 768 or above
  • Windows 7 or above; Mac OS-X 10.6 or above

Tablets & Mobiles:

We recommend the latest version of these mobile operating systems:

  • iOS
  • Android
  • Windows

*The latest versions of Dell Touchscreen (Edge), Chromebook (ChromeOS), Samsung Galaxy (Android), and the iPad Air and Mini (iOS) are all supported.

Web Browser Recommendations

We recommend using the latest version of these browsers for faster access, fewer crashes and screen freezes, and improved security:

  • Google Chrome
  • Apple Safari
  • Microsoft Edge
  • Microsoft Internet Explorer

If your web browser needs updating, tell your ICT Coordinator.

Flash Recommendations

We recommend you have the most recent version of Adobe Flash Player installed.

Connection Recommendations

We recommend allowing secure web access and a bandwidth of 1-2 Mbit/s per concurrent user.

How do I update my web browser?

Instructions for each of the browsers we support are below:

  • Google Chrome

Select the three dashes in the top right corner, click ‘Settings’ and ‘About Google Chrome’. Chrome will see if there are any updates to install.

  • Apple Safari

Navigate to the ‘Start’ menu, run the ‘Apple Software Update’ program and see if there are updates to install.

  • Microsoft Edge

Edge automatically updates by default when you upgrade your version of Windows 10.

  • Microsoft Internet Explorer

Visit windowsupdate.microsoft.com and install any updates that are available.

I’ve forgotten my password. What do I do?

We can remind Teacher and Admin users of their passwords. Simply click ‘Forgotten your login details?’ on the login page.

If your students’ parents need their children’s passwords, they must contact the school. For data protection reasons, we can’t give student login details to parents.

How does EducationCity keep my school information safe?

As an online organisation with digital technology at the heart of everything we do, online safety for our customers is paramount. EducationCity complies with General Data Protection Regulation as outlined in our Privacy and Data Policy for Schools.

Parents

How do I log in to access my child’s homework?

Your child needs login details from their school. If you have these, enter them here.

If you don’t have login details, you must ask your child’s teacher for them – we can’t give them for data protection reasons.

For more information on EducationCity for parents, take a look at our guide.

Looking for help?

To get in touch, simply fill in your details. If you'd like to book a demo or request a callback, just let us know a convenient time and date in the message box below.

Start your 21 day FREE trial today!

Your whole school can use your trial, so make the most of it.

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