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Support

 

Whatever your question, our friendly Customer Support Team is here to help.

If you can’t find the answer to your question within our FAQs, you can contact us directly.

Call 800.995.5410

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Frequently Asked Questions

  • Logging In

    What are individual logins?

    EducationCity provides each user with different levels of access via user specific logins (Admin, Teacher, and Student user). What you see on EducationCity depends on which user type you’ve been set up as. 

    Student users can:

    • complete Classwork and Homework MyCities set by a teacher
    • access Revision Journals* generated from Tests they’ve completed
    • view their own scores in MySuccess
    • pick and play any content their school subscribes to

    Please note: If you’re concerned about students remembering usernames and passwords, they can use the ‘Pick name from a list’ option via the school login.

    Teachers can:

    • add, view and edit any students, classes and groups
    • access teacher features, such as the Standards MapMyCity and SuccessTracker
    • view the Preferences set for the school

     

    Administrators have full access to the school subscription. In addition to the features available to Teacher users (see above), Administrators can also set school-wide preferences, such as:

    • the login methods students use
    • print, timer, and naming options that are shown within the content
    • which features students can access within and outside school hours

     

    How do students log in at school?

    The best way to give your students access to EducationCity is by setting up a shortcut to the login page on the desktop of each device you use - students can then navigate directly to EducationCity and log in using their own individual logins. Any Activity and Test completed once students are logged in will then be recorded for you to view in SuccessTracker, and students can access their own MyCitiesMySuccess, and MyRevision areas.

    If your school uses single sign on (SSO), logging in is slightly different. For more information, please see the Single Sign On (SSO) section of the FAQs.

    How do students log in at home?

    Students can then log in via www.EducationCity.com using the same login details they use at school. Administrators can determine what parts of the product are accessible outside of school hours.

  • Trial Information

    What does a trial include?

    A trial gives your school unlimited access to all of EducationCity’s educational resources and features for 21 days. During that time, you, your colleagues and students can access the resources completely free of charge.

    Can I share my trial details?

    Yes, please do. We’d encourage you to share your trial with your colleagues so your whole school can explore our resources at the earliest opportunity.

    How do I cancel my free trial?

    There’s no need to cancel your free trial. It will simply expire after the 21 days have passed.

  • Subscription

    What does a subscription include?

    An EducationCity subscription gives you:

    • Engaging, standards-mapped elementary teaching resources. These include ActivitiesTopic ToolsLearn ScreensPlayLiveThinkIts and much more, all aligned to appropriate state or national standards.
    • Time-saving planning and grading features. These include features such as MyCitySuccessTracker and the Standards Map.
    • Access via all digital devices. You can use EducationCity on desktop computers, laptops, interactive whiteboards and even tablets!
    • Around-the-clock access. EducationCity is available for teachers 24 hours a day, 7 days a week, so you can plan and review your lessons wherever and whenever you choose. Students also receive anytime, anywhere access however, specific feature availability is determined by the program administrator.
    • Access to classroom-based print-outs and topical teaching resourcesWe offer a whole range of teacher and classroom resources to help you embed EducationCity into your school, as well as topic-based resources to help you celebrate historical dates and holidays.
    • Free training and support. Our friendly Customer Support Team is on hand to provide free training and support all year round!

    For more information on our resources and features, visit our Explore page.

    How much is it to subscribe?

    EducationCity is a subscription-based program and pricing is determined by the number of subjects and students you wish to have access. Please contact us directly for more information. 

  • Using EducationCity

    Can EducationCity be used on tablet devices?

    Yes. You can navigate through all of EducationCity, access our PlayLive games and view all Activity Sheets, Lesson Ideas and Teacher Notes on tablets.

    For our Learn ScreensActivities and Tests we’ve added a  ‘Tablet Friendly’ icon, which you’ll see throughout the site, to help you easily identify which content can be used on tablets in an up-to-date web browser.

    We’re constantly adding new tablet-friendly content for you to enjoy too. A quick way of seeing our new content (all of which is tablet-friendly!) is to go to the Teacher Area located in the left navigation bar, then select the ‘New Content’ tab.

    For content without the icon, we recommend you use one of the browsers available that stream Flash content on tablet devices. We’re whitelisted on Puffin Academy, which is a free mobile Flash browser created specifically for teachers and students.

    For more information on how to install Puffin Academy and use EducationCity on it, please click here for step-by-step instructions.

  • Special Education Needs

    Can EducationCity be used for students with special educational needs?

    Definitely. EducationCity enables teachers to differentiate lesson content according to students’ aptitudes and abilities.

    Our ActivitiesLearn ScreensTopic Tools and Activity Sheets support all the main learning styles using color, sound, text, audio commentary, animated graphics, and interactivity, to appeal to the widest possible range of users. Preference settings are also available to rename grade-level labels, remove timers, and simplify login procedures.

    In addition, often the operating system’s settings can be used to increase the mouse pointer size on screen or vary the volume of the audio files to help students with visual/auditory issues.

    Is EducationCity inclusive?

    Yes, EducationCity is an inclusive resource and we consider that very important. As such, we:

    • cater to different learning styles
    • build on children's interests and cultural experiences
    • use materials that reflect social and cultural diversity and positive images of race, gender, and disability
    • deliver consistency in design and functionality
  • Single Sign On (SSO)

    Can schools integrate EducationCity into their learning platforms?

    EducationCity can be accessed through single sign on via Google for Education and Microsoft Office 365 for Education. For more information about getting started, click here.

  • Technical Issues and Support

    What are the system requirements for EducationCity?

    The information below details the settings we recommend to ensure you have the best experience using EducationCity.

    Hardware and Operating System Recommendations

    Desktops:

    • Screen resolution of 1024 x 768 or above
    • Windows 7 or above; Mac OS-X 10.6 or above

     

    Tablets & Mobile Devices:
    We recommend the latest version of any of the following mobile operating systems:

    • iOS
    • Android
    • Windows

     

    Web Browser Recommendations

    We recommend using the latest version of any of the following browsers for faster access, fewer crashes and screen freezes, and improved security:

    • Google Chrome
    • Mozilla Firefox
    • Apple Safari
    • Microsoft Edge
    • Microsoft Internet Explorer


    Flash Recommendations

    We recommend you have the latest version of Adobe Flash Player installed (or a mobile Flash browser such as Puffin Academy if accessing content without the  icon via a tablet device).

    For more information on how to install Puffin Academy and use EducationCity on it, please click here for step-by-step instructions.

    Connection Recommendations

    We recommend allowing secure web access and a bandwidth of 1-2 Mbit/s per concurrent user.

    How do I update my web browser?

    Please see instructions for each of the browsers we support below:

    • Google Chrome
      Select the three dashes in the top right corner, then click ‘Settings’ and ‘About Google Chrome’. Chrome will then see if there are any updates and tell you if you need to install any.
    • Mozilla Firefox
      Look for the ‘Help’ button and then ‘About Firefox’. From here, Firefox will check for any updates and
       let you know if you need to update anything.
    • Apple Safari
      Navigate to the ‘Start’ menu, run the ‘Apple Software Update’ program and see if there are any available Safari updates to install.
    • Microsoft Edge
      Edge automatically updates by default when you upgrade your version of Windows 10, so your PC will always have the latest and best features.
    • Microsoft Internet Explorer
      Simply go to 
      windowsupdate.microsoft.com and look to download and install any updates that are available for Internet Explorer.

     

    I’ve forgotten my password. What do I do?

    We can remind Teacher and Admin users of their passwords any time you need us to. Simply click on the ‘Forgotten your login details?’ link on the login page

    If your students’ parents need reminding of their children’s passwords, they must contact the school for the login details. For Data Protection reasons, we can’t give student login details directly to parents.

    Does EducationCity use cookies?

    EducationCity does use cookies to provide you with the best possible experience on our website and to identify important details such as account, user, and standards identification for our product. Please refer to our Cookies Policy to understand how.

  • Parents

    How do I log in to access my child’s homework?

    Your child needs to have login details from their school to access EducationCity outside of school hours.

    If you have login details, simply enter them here.

    If you don’t have login details, you’ll need to ask your child’s teacher for them – we’re unable to give them out for Data Protection reasons.

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Getting Started

 

 

To help you integrate EducationCity into your classroom we’ve developed some Getting Started Kits to help guide you through using your new classroom tool effectively.

Find out more

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