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Whatever your question, our friendly Customer Support Team is here to help.

If you can’t find the answer to your question within our FAQs, you can contact us directly by calling 800.995.5410 or emailing educationcitysupport@edmentum.com.

Frequently Asked Questions

Logging In

What are individual logins?

EducationCity provides different users (Admin, Teacher and Students) with different levels of access. Depending on what user you are, you will see different areas.

Students can:

  • complete Classwork and Homework MyCities set by a teacher.
  • view their scores in MySuccess.
  • pick and play any content.

Please note: You can use the ‘Pick name from a list’ option in school if you want to remove usernames and passwords.

Teachers can:

  • add, view and edit any students, classes and groups.
  • access teacher features, such as the Standards Map, MyCity and SuccessTracker.
  • view the school’s Preferences.

To add teachers, just visit Manage Users and head to the Teachers tab and press Add Teacher.

Administrators have full access to a subscription. As well as the features available to Teachers (see above), Administrators can set school-wide preferences, such as:

  • the login methods students use.
  • print, timer and naming options for content.

How do students log in at school and home?

At school, the best way for students to log in to EducationCity is via a shortcut to the login page on each device’s desktop – students can then log in individually and doing this means scores will be saved and you can set students work.

If your school uses single sign-on (SSO), logging in is slightly different. EducationCity can be accessed through single sign-on via Google for Education and Microsoft Office 365 for Education. For more information, get in touch.

At home, students should visit www.educationcity.com and log in.

How do I print logins?

To hand out logins, all you need to do is select the tick boxes next to students in Manage Users and then select Actions and Print Logins.

Using EducationCity

Can EducationCity be used on tablet devices?

Yes. You can navigate through EducationCity, access PlayLive and view Activity Sheets, Lesson Ideas and Teacher Notes on tablets.

For Learn Screens and Activities, we’ve added a tablet icon, to help you see which content can be used on tablets in an up-to-date web browser.

We have curriculum-ready tablet-friendly learning resources for most objectives in every year (where it can be done in an online format), but we are constantly adding to this to keep up with demand.

For content without the icon, we recommend you use one of the browsers available that stream Flash content on tablet devices.

Special Education Needs

Can EducationCity be used for students with special educational needs?

Definitely. EducationCity enables teachers to differentiate lesson content according to students’ aptitudes and abilities.

Our Activities, Learn Screens, Topic Tools, and Activity Sheets support all the main learning styles using color, sound, text, audio commentary, animated graphics and interactivity, to appeal to the widest possible range of users.

In addition, often the operating system’s settings can be used to increase the mouse pointer size on screen or vary the volume of the audio files to help students with visual/auditory issues.

Is EducationCity inclusive?

Yes, and we consider that very important. As such, we:

  • cater for different learning styles.
  • build on children’s interests and cultural experiences.
  • use material that reflect social and cultural diversity and positive images of race, gender and disability.
  • deliver consistency in design and functionality.

Technical Issues and Support

What are the system requirements for EducationCity?

Here’s our recommendations for the settings you should have for EducationCity.

Hardware and Operating System Recommendations


  • Screen resolution of 1024 x 768 or above
  • Windows 7 or above; Mac OS-X 10.6 or above

Tablets & Mobiles:

We recommend the latest version of these mobile operating systems:

  • iOS
  • Android
  • Windows

*The latest versions of Dell Touchscreen (Edge), Chromebook (ChromeOS), Samsung Galaxy (Android), and the iPad Air and Mini (iOS) are all supported.

Web Browser Recommendations

We recommend using the latest version of these browsers for faster access, fewer crashes and screen freezes, and improved security:

  • Google Chrome
  • Apple Safari
  • Microsoft Edge
  • Microsoft Internet Explorer

If your web browser needs updating, tell your ICT Coordinator.

Flash Recommendations

We recommend you have the most recent version of Adobe Flash Player installed.

Connection Recommendations

We recommend allowing secure web access and a bandwidth of 1-2 Mbit/s per concurrent user.

How do I update my web browser?

Instructions for each of the browsers we support are below:

  • Google Chrome

Select the three dashes in the top right corner, click ‘Settings’ and ‘About Google Chrome’. Chrome will see if there are any updates to install.

  • Apple Safari

Navigate to the ‘Start’ menu, run the ‘Apple Software Update’ program and see if there are updates to install.

  • Microsoft Edge

Edge automatically updates by default when you upgrade your version of Windows 10.

  • Microsoft Internet Explorer

Visit windowsupdate.microsoft.com and install any updates that are available.

I’ve forgotten my password. What do I do?

We can remind Teacher and Admin users of their passwords. Simply click ‘Forgotten your login details?’ on the login page.

If your students’ parents need their children’s passwords, they must contact the school. For data protection reasons, we can’t give student login details to parents.

How does EducationCity keep my school information safe?

As an online organization with digital technology at the heart of everything we do, online safety for our customers is paramount. EducationCity complies with General Data Protection Regulation as outlined in our Privacy Policy.


How do I log in to access my child’s homework?

Your child needs login details from their school. If you have these, enter them here.

If you don’t have login details, you must ask your child’s teacher for them – we can’t give them for data protection reasons.

For more information on EducationCity for parents, take a look at our guide.