Being an online organisation and with digital technology at the heart of everything we do, online safety for our customers is paramount, especially as the majority of our users are students of primary school age. EducationCity complies with the General Data Protection Regulation (GDPR).
EducationCity provides a personalised experience for its users. Account information for EducationCity users including administrators, teachers and students are password-protected so that only the user, account administrators and teachers have access to this personal information. By requiring users to log in, students using EducationCity can access the relevant content and their progress can be monitored.
We recommend that you do not disclose your password to anyone to keep your data secure. EducationCity will never ask you for your password when contacting you by phone or email. EducationCity automatically logs users out after one hour of inactivity if they are logged in as an individual user. When you have finished using EducationCity, we recommend that you log out. This is to ensure that others cannot access your account information if you share a computer with someone else or are using a computer in a public place such as a library.
EducationCity enables teachers and administrators to create and set up their own account. This allows teachers to upload and manage their own classes, set work and monitor progress with added security. To create an account on EducationCity the following information is required.
We ask teachers and administrators to input the following in order to create an account:
When creating a new student account, we require a teacher or administrator to enter or upload the following information:
Any work completed by a student (when logged in) is saved and stored against their profile and made available for the student and teachers to review and analyse within the EducationCity product.
For the purposes of a Home Educator’s subscription, we will also require the following details of the main account holder in order to manage the subscription:
At all times, within the definition of the General Data Protection Regulation (GDPR), the school (or home educator) and its employees retain the status of Data Controller for the data stored on our cloud service. The data obtained from the school’s systems always remains in the ownership of the school, or that of the individual (employed) users. EducationCity shall be the Data Processor for the purposes of the GDPR.
EducationCity has a strict policy of not sharing any information about students with anyone outside the organisation. EducationCity will not share data with third parties and we will never sell user information or data collected from our website.
EducationCity uses sub-processors to facilitate communications and support of your subscription. We remain the data processor of your data and these sub-processors only process your data in accordance with our strict instructions. We periodically audit our sub-processors to ensure they comply with GDPR and our contract. We currently use the following sub-processors:
Security & Protection of Your Information
The General Data Protection Regulation gives you the right to access information held about you. Your right of access can be exercised in accordance with the regulations.
To ensure that the user receives the best customer care, EducationCity’s staff have access to user data (dependent upon their role). Staff access is controlled via documented System Access Requests and is only granted on a need-to-know basis.
On our website, we request personal information in the following areas:
When providing us with your information, you will also be given the option to opt into a number of different communications from us, which fall into the following categories: free resources, product updates, education news, events and training, free trials, special offers. However, your chosen action is not dependent on opting into these communications.
You can update your account information by calling the team on +44 (0)1572 725080. This is available to the account administrator or head teacher only. The administrator has control of all users in its school and can add/change/delete on request.
Data kept for marketing purposes can be changed at any time by clicking on the unsubscribe link on any email from us or from within the product. From this link, you will be able to access the marketing preferences linked to your email address, meaning you can limit contact to free resources, product updates, events and training, free trials and/or special offers, or deselect yourself from all non-account based emails entirely. Alternatively, you can email email@example.com to update your information.
A cookie (also called a HTTP cookie, web cookie or browser cookie) is a small piece of data sent from a website and stored in a user’s web browser while the user is browsing that website, which is subsequently sent back to the same website by the browser.
To function, a cookie asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and will subsequently recognise you when you return to a particular site and/or help EducationCity analyse its web traffic.
Overall, cookies help us provide you with a better product, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Visiting EducationCity could result in one or several of the following types of cookie being set:
How to Control & Delete Cookies
EducationCity relies on cookies to authenticate its users and provide you with the correct content. Should you wish to control the cookies that are set, stop them being used or delete them altogether, you can do but restricting or preventing any cookies may negatively affect your experience of the site.
All the latest browsers allow you to change your cookie settings. This is usually within the Settings section of the browser menu but accurate information for each browser can be found by clicking on the links below:
How to Disable Flash Cookies
For information on how to manage or disable Flash cookies, click here to access Adobe’s website.
To find out more about cookies and their various uses on the Internet, click here.
Under certain circumstances, by law you have the right to:
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the Data Protection Officer in writing.
No fee usually required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
You may contact us at any time via email (firstname.lastname@example.org) or post. Our postal address is: EducationCity, 8/9 Saddlers Court, Oakham, Rutland, LE15 7GH, UK.