Customer Support Centre

Explore our support videos and documents below in getting started with EducationCity.

New to EducationCity?

Use our training videos below to get started with EducationCity.

Welcome to EducationCity

How to Use EducationCity’s Resources

How to Use EducationCity’s Assessments

Home Learning Using EducationCity – A Guide for Parents

Handling Split Classes on Rotas – Offline and Online Instruction

The webinar has explained how much more there is and where to find things. Thanks, Haylie, for your helpful and informative guide. I often use the phonics game as reinforcement after I have taught a phoneme. Now I really appreciate more about the tools thanks to your webinar and how I might use them. I especially like the letter formation illustration.”

Rosie, Primary 1 Teacher, Hurlford Primary School, Kilmarnock

Our Account Management Team

Our dedicated team of account managers is here to support your school in
finding the right investment package for you.

Charlotte Kennedy
Director of Sales and Service

Rosie Burrows
Senior Sales UK Team Leader

Zac Theophane
Renewals Account Manager

Want to speak to a member of our customer service team?

Our Team’s Top Tips

Charlotte’s Tip for
Lesson Planning

No one size fits all, no student is alike, no teacher is alike, and that is what makes teaching and learning an experience that we take with us for the rest of our lives. Time is super precious, and we have some great tools to help you maximize your time. Our grouping feature allows you to differentiate all your learners’ abilities so you can track and assign content with one click, giving you more time back to do other parts of teaching!

Rosie’s Tip for
Free Trials

My top tip would be to take advantage of our 21-day free trial and explore for yourself how EducationCity connects learning, assessment and intervention. With thousands of curriculum-mapped resources ready at the push of a button, see how you can save precious time and engage your students in different ways.

Jess’s Tip for
Independent Learning

Educators all over the world are currently expected to be everything from a teacher to an IT specialist. Our Learn Screens are a great way to introduce new topics to the class and provide individual students with a safe, independent learning area. Students can be reading through at their own pace, while the class teacher sets up more for the lesson.

See what our customers are saying…

Moorlands Junior School, Sale

Find out how EducationCity’s maths tools are being used to support learning needs.

The Day Nursery, Peterborough

Learn how EducationCity’s resources are used to engage EYFS learners.

St Saviour’s RC Primary School, Lewisham

Discover how one school are using
EducationCity for learning in core subjects.

Haylie explained fully that this is a new website and she did a sterling job of going through the various tabs. Thank you.”

Karen Harley, Cover HLTA, Cleveland Road Primary School, Ilford


Professional Development